Guest User
May 5, 2025
Very bad experience. As a four-star hotel, there is no service. In the name of environmental protection, they only provide one towel and one hand sanitizer, nothing else. Cleaning is also casual... OK, it is still a four-star hotel, okay? 🤣 On the day of the power outage in Barcelona, the Internet was even disconnected for an extra day. Four stars? ? ? ?
In addition, the hotel service desk phone and email are useless. I left my belongings on the day of departure and called the hotel. No one answered from 5.1 to 5.4. No one replied to the email I wrote to the hotel. Even if this is Spain, this is still a four-star hotel in Barcelona! I don’t know what kind of service it is. What’s outrageous is that Ctrip couldn’t contact them. Help, don’t book if you don’t want to be angry!
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