Read genuine traveler ratings & reviews to find your perfect stay.
8.9/10
Very Good
GGuest UserNice hotel to start and return from your bike ride. Meal was delicious considering most people were on half board. Great breakfast and even better dinner. Bigger tables for the group of friends would be nice and juice dispensers should be reconsidered - too many people waiting..
SSHAI 11In one word, amazing!!!
Perfection of a clean hotel, great staff, perfect location, large and beautiful rooms, I will definitely return to this hotel.
GGuest UserIt's great! I booked a single room for two meals when traveling alone. There are the following advantages for reference:
1. Great location and car-free friendly. In Alcudia, it is very convenient to go back and forth from the bus terminal/airport in the center of Palma, and the bus is directly accessible! In addition, the beach they reach on foot is also very beautiful jelly sea.
2. The facilities are very good and the environment is clean. There are tables and small refrigerators. The bed is the wide single bed in the picture, and it is not formal to sleep! The bathroom prepared bath towels for me. The terrace is beautiful, with double tables and chairs and drying racks. There is a beautiful lake downstairs, a swimming pool, and singing and dancing activities in the bar area at night. For me, it was great to just enjoy the sunset on the terrace alone.
3. The meal is convenient and the choice is wide. I choose to include breakfast and dinner, no longer have to spend my brain to choose what to eat; I still go out to eat at noon, taking into account the fun of finding food. The picture shows a buffet dinner and breakfast I ate.
4.Staff service is good. They are friendly. For example, I stayed late and dinner was closed, but the front desk and back chef prepared extra dinner for me, thanks for their extra effort!
AAnonymous UserWe stayed for four nights as a group of six people in three rooms. There were some good points: many staff members were friendly, the hotel is very close to the beach, and the restaurant offered a good variety of food.
However, the overall experience was disappointing.
The biggest issue was cleanliness. The bath towel in the room was extremely dirty, and I only noticed it after using it. The chair in the room was also full of small hairs, and the lid of the kettle had mould on it.
There were also several service and follow-up problems. The safe in the room was not working and was never fixed. We selected the green cleaning policy, which should include free minibar service, but the minibar was never provided or refilled during our stay. We reported this to the front desk four times, but nothing was resolved.
Communication also needs improvement. I booked a spa treatment through the app, but when I arrived, I was told it was only a “request” and not a confirmed appointment. In addition, when I called the front desk, my call was cut off before I finished speaking, and this happened twice.
Finally, although we booked full board, no drinks were included at dinner, and even still water had to be paid for separately. This was not clearly explained.
Overall, the location, food variety and some staff were good, but the repeated cleanliness, maintenance and service issues made the stay fall below expectations.de
FFelixThe hotel is located in Alcudia, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of the city centre, in the heart of
TTroy BaoThe front desk was very good and gave two large bottles of water. I was worried that I could not buy water in the wilderness, so I didn't have to worry. The room was small but clean, there was a small balcony but it was not used, the backyard of the hotel was the beach, but the rain was not good that day, and the hotel was not blamed. The luggage storage was also smooth, the staff smiled and served, overall good.
GGuest UserVery nice hotel, attentive and very smiling staff. The rooms are large with a kitchenette and quality bedding. An improvement is desirable in terms of the quality and taste of the food offered.
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