Kempinski Hotel Grand Arena Bansko

Everything is good, we stayed there 3 times. Only on Friday and Saturday there are a lot of people and there is not enough space for everyone in the restaurant, book in advance!

What a great Kempinski! The best experience in Bansko~

The accommodation was very neat with many facilities. The location is very good next to a ski lift. It has parking. Very helpful staff! They upgraded me to a mountain view room. The room had an espresso machine, kettle, water and ingredients for tea and coffee. The mattress is perfect! Clean and quiet! The hotel has a luxurious Spa! The breakfast was excellent! While on booking I immediately paid the value of the room with credit card, the clerk at the reception it didn't look in their system my payment and asked me to re-pay the value of the overnight stay. I told her that I had already paid the value of the room reservation. The next day at check out they asked me to pay for the night again. I showed the proof of payment that Trip.com had sent me then the employee stated that he would have to confirm it manager...after waiting a few more minutes they acknowledged my payment. Unfortunately the delay and lack of information the payment was unreasonable for a 5 star hotel.

Ακριβώς δίπλα στο τελεφερίκ Gondola bansko,που σε ανεβάζει στο χιονοδρομικό, βρίσκεται αυτό το εξαιρετικό ξενοδοχείο. Πεντακάθαρα δωμάτια, ατμοσφαιρικό το lobby,σε αυτό το ξενοδοχείο που αποπνέει μια πολυτέλεια. Υπερπλήρες πρωινό σε ωραία αίθουσα .Έχει μεγάλη εσωτερική πισίνα και spa,όπως και υπηρεσίες μασάζ. Υπάρχει επίσης εξωτερική πισίνα. Ευγενέστατο και εξυπηρετικότατο προσωπικό. Δεν υπάρχει κάτι που να να επηρεάσει μια τέλεια διαμονή. Επίσης είναι valley for money. Το μόνο που μπορείς να προσάψεις είναι ότι κλείνει το Bar πριν τις 23.00 τις καθημερινές.