Lion Bansko Hotel

was forced to pay 130 LEV due to fake tan getting on a towel and robe. Although I apologised and explained it will wash out and that it doesn’t cost that much to replace a towel, they still said I have to pay as their laundry company does not wash out fake tan which gives the impression that they don’t properly wash their bed sheets or towels which is very concerning. I respect that I should have been more careful and would have paid to replace but having to pay 130 LEV is ridiculous I’m very disappointed by my experience and I haven’t heard of any other hotel which charges for this.

We stayed here for our week long ski holiday in Bansko. The location of the hotel is good, only a short walk from the main area of bars, restaurants and shops. They provided ski shuttle service to take you to the bottom of the gondola and back every day, although most days we just walked as it wasn’t far. The room itself was comfortable and clean, and a very good size. Found the bed to be nice and comfortable and slept well most night. My only complaint about the room itself is that I found I very warm in there, although opening the window did solve that problem. The bathroom was fairly standard with a useful heated rail for drying ski clothes etc. The WiFi in the room was poor, we did have to resort to using our mobile data the majority of the time. It was fine in the reception area though. The food was fine, nothing outstanding but ok, there was usually something there for us. I did find the choice to be a little limited for the evening meal. One thing I found to be a little frustrating was they would have a food option, once that had gone it would be replaced by something slightly different. So if you saw something you fancied on the way into the restaurant, it might not necessarily still be available when you go up there. I would suggest eating out at least a few times if you are staying for a week as it is fairly cheap to do so and makes a change from the hotels food choice. We didn’t interact with staff much other than checking in and out but seemed friendly and helpful. One thing to note is that there is no boot room/ski storage at this hotel. It wasn’t a problem for us as our rental shop would store them overnight (shoutout to Tsakiris, definitely use for rental equipment) but bear this in mind if you are taking your own skis etc. Overall a pleasant stay and good value for money, I would recommend if you are heading to Bansko.

Staff behaviour is horible. 21 kan 2025 receptionist was sulking and speaking like shouting, Barmen was quiet Rude. They made a small area for quests, Tables for just ıf you drink something. Barmen told 2 2 2 women and 2 children to leave ıf they drink. Bad staff behaviour makes the hotel look horible. Rooms arent enıugh hot, no kettle, not enough shampoo, don't change the towels every day. Hair dryer performance is bad.

Nice hotel that's only 10 minutes walk from the gondola, or you can use their free shuttle bus that runs every 15 minutes. Food and drink is good. Room cleaning not so good. Rooms are very spacious but dark. Pool and spa is very good.. the massages are excellent. Would recommend this hotel. Booked through crystal ski as part of a package. Ski depot number 4 has really bad service, unwilling to help with very bad attitudes, and poorly maintained equipment. No measuring feet or weighing... its just here's some skis and boots and away you go. Definitely pay for the fast pass, about 100 lev, as queues were between one and a half hours to two hours.

I recently attempted to make a reservation and was met with an unprofessional experience. The staff member who answered the reservations phone was quite rude and unfriendly. I expected a warm and welcoming interaction, but unfortunately, that was not the case.

Just finished one week holiday with crystal ski staying in lion hotel and can not fault it .Hotel lovely close to gondola 10min walk or get the shuttle bus leaving every 15min.Food was good plenty of variety .Nice pool and spa area had facial and massage great value for money .The ski was good as I'm a very nervous skier so wide slopes enough to keep you busy my husband a more advanced skier he had plenty to keep him busy ski was great booked the package with crystal ski and 50 euro for fast past to skip long lines at gondola must definitely worth it we will be back had a wonderful time