Guest User
February 19, 2025
The evaluation from every angle is really bad. First of all, all the hotel staff have very poor English, including the front desk. Secondly, the decoration is very old and ugly. The hotel corridor is designed to be very gloomy, like a hospital. It is very scary at night. The rooms are very dense and the sound insulation is poor. When entering the room, it is obvious that the sheets are damp and the room has a strange smell. So I contacted the front desk to change a room. As a result, she couldn't understand because her English was too poor. 😅 Another front desk who could understand was called. So there was the following solution: I could only change to a lower-level room... When handling it, there was no apology. Later, I wanted to connect the Bluetooth speaker in the room, but it seemed that there was no Bluetooth speaker? So I called the waiter again. This guy couldn't understand English at all. He fiddled with it for a long time and told me that he didn't know how to connect it either... On the way, he called other departments and finally didn't solve the problem. I was really speechless and asked him to leave quickly. I stayed in Rosewood for the past few days, which gave me a big difference. Rosewood's hardware service is very comfortable and the breakfast is also delicious. Sukhothai is really the worst hotel I have experienced in Thailand.
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