Legal-Support
January 30, 2025
1. Guests are allergic to bacteria in food and unclean packaging. The packaging is used, dirty, and has stains. They have to take antibiotics for 7 days, take antihistamines, and take fever reducers. They have stomachaches and urinary tract bleeding.
2. Bad manners, poor communication, impolite, rude, and vulgar service from the front desk staff, some housekeepers, and the restaurant does not respect or honor guests / apologizes to the room with snacks and Thai tea, but apologizes rudely and does not really realize.
3. Called to harass and threaten many times. Poor communication, rude, disrespectful to guests, and the latest time at 1:40 p.m. asked if they would stay longer today. They had to prepare a room for other customers. * Intentionally chased away guests, did not respect and honor guests continuously, causing more damage.
4. Many parts of the room are dirty. In the bathroom, sink, grout, there are yellow, black stains, mold, rust / unwashed coffee cups have coffee stains stuck on them. Unwashed hot water kettle has stains stuck on them, rust, dust / lots of dust / the floor is not clean, clean many areas by yourself. Use your own disinfectant to clean yourself
5. The hotel is not aware, does not feel guilty, and has no ethics for what they have done seriously to the guest, but has caused more damage. They have apologized but not from the heart. They have rudely apologized with continuous bad body language.
6. The guest has cleaning equipment and deodorizer spray, Dettol disinfectant, and disinfectant wet wipes that they use to clean themselves and collect trash, separate trash, and place used items for the housekeeper in front of the room every 2-3 days.
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