Emporium Suites by Chatrium

Emporium Suites by Chatrium Reviews

Emporium Suites by Chatrium

622 Sukhumvit 24 Alley, Klongton klongtoey, Khlong Toei, Bangkok, 10110, ThailandView Hotel Details
Emporium Suites by Chatrium
Emporium Suites by ChatriumEmporium Suites by ChatriumEmporium Suites by Chatrium
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Emporium Suites by Chatrium Guest Reviews

4.5/5
Great
216 review
Verified reviews
Location4.7
Amenities4.2
Service4.5
Cleanliness4.4
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All reviews(216)
Positive reviews(208)
Reviews with photos/video(54)
Large rooms(24)
Near shopping area(21)
Convenient for shopping(21)
Great swimming pool(16)
Tasty food(15)
Elevator was OK(12)
Loved the view(8)
Many amenities(6)
Negative reviews(8)
Anonymous User
One Bedroom Deluxe Suite
Stayed in Dec 2024
Travel with friends
20 review
5.0/5
Outstanding
Posted on Jan 18, 2025
Emporium is located in the heart of Bangkok and is surrounded by great shopping malls, making it a great place to buy souvenirs and gifts. Of course, Benjasiri Park is also nearby, making it a great place to take a walk after a delicious Emporium Hotel breakfast.
Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.Please let me start by sincerely thanking you for having stayed with us and for your review on this platform. We are glad to hear that you had a great time again at our hotel and that our facilities and services met with your approval.We hope to have the pleasure of welcoming you back again in the not too distant future.Sincerely yours,Chatchawan NapawanGeneral Manager
DODOY
Deluxe King
Stayed in Sep 2024
Solo travelers
1 review
4.5/5
Great
Posted on Oct 22, 2024
Great location, accessible to nearest park, mall and transportation. Clean, cool, and cozy room. Room has kitchen and freezer. Complimentary drinks are awesome. Room service are excellent. Housekeeping on time. But shower heads is classic. More or less the best hotel in Bangkok.
Response from Property: Dear DODOY,Greetings from Emporium Suites by Chatrium.Thank you very much for leaving such a wonderful review of your recent stay at our hotel. It was such a pleasure to have you with us and we are thrilled to read you enjoyed your Emporium Suites by Chatrium experience to its fullest.We certainly wish to welcome you back for another remarkable experience for the not too distant future.Sincerely yours,Chatchawan NapawanGeneral Manager
Mabman
Grand Deluxe Twin
Stayed in Aug 2024
Family
35 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Great location Good services Room is clean Breakfast is okay
Response from Property: Dear Mabman,Greetings from Emporium Suites by Chatrium.Thank you very much for your review of your stay at Emporium Suites by Chatrium and for sharing this here on this platform. I am happy to hear that our facilities and services met with your approval and that you have such a positive impression of our hotel.We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.Sincerely yours,Chatchawan NapawanGeneral Manager
Guest User
Grand Deluxe King
Stayed in Jun 2024
Solo travelers
46 review
4.2/5
Very Good
Posted on Jul 25, 2024
Pros - big rooms, location great, high up. Good sound isolation. Very comfy bedding. Cons - slow elevators. There’s 3 elevators but 1 is being upgraded till 15/10/24. The other elevators are just insufficient, as the hotel is between 26th-41st floor. If you’re on a lower floor, I’ve seen many people not being able to get on and have to wait for another elevator. Cleanliness can also improve. Certain parts of the room clearly hadn’t been dusted/vacuumed in a while, same with the hallway carpets. Housekeeping staff needs to be a little more diligent with more attention to details.
Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.We apologise for the trouble you experienced with our elevator system during your stay. We understand how frustrating this situation can be and that is definitely not the experience we want you to have at Emporium Suites by Chatrium.We are in the process of upgrading our elevators to make them faster and more reliable, and we are doing our best to get this done as quickly as possible. We truly appreciate your patience and understanding.On a separate note, I have share your constructive feedback concerning of the cleanliness to our Housekeeping team especially our Executive Housekeeper for the corrective improvements.We hope it will be not too long before we have the opportunity to welcome you again in the not too distant future.Yours sincerely,Chatchawan NapawanGeneral Manager
Siew Meng
Grand Deluxe Twin
Stayed in Dec 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jan 16, 2025
Great location with excellent sized rooms. Good service from staff. However rooms and furniture slightly dated, needs a refresh. Twin beds are too small.
Response from Property: Dear Siew Meng,Greetings from Emporium Suites by Chatrium.May I begin by offering a sincere thank you for having stayed at our hotel and for posting a review on this platform. My entire team and I are happy to read that overall you had a satisfying experience at our hotel.Your constructive comments have been duly noted and please rest assured that we will do all possible steps to improve the area which you have kindly outlined.We are looking forward to welcoming you back at our hotel hopefully in the not too distant future.Sincerely yours,Chatchawan NapawanGeneral Manager
Big bridge
One Bedroom Suite
Stayed in Dec 2024
Family
10 review
4.5/5
Great
Posted on Jan 11, 2025
The hotel is connected to Emporium departures store and BTS ..very convenient and helpful especially during high level of pm2.5.  Excellent service and hospitality. There were problems during my stay but they tried their best to solve them. I really appreciate their sincere attentiveness and service.
Response from Property: Dear Big bridge,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.We are most concerned to learn of your problem during your stay but at the same time, delighted to hear that our team have solve this problem concerned. Please accept my sincere apologies for any inconvenience caused.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager
Jeremy Colson
Grand Deluxe King
Stayed in Dec 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Excellent reception and check-in. The facilities that interest me - fitness and pool - are excellent. The breakfast is excellent but the restaurant for lunch / dinner lacks ambiance so I didn't bother. It's a pity there isn't a club floor with club lounge, but all round this place is good value and in an unrivalled location..
Response from Property: Dear jeremy colson,Greetings from Emporium Suites by Chatrium.Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Emporium Suites by Chatrium. It is with great pleasure that I read that we were able to provide you with a pleasant experience.We hope it will be not too long before we have the opportunity to welcome you again at Emporium Suites by Chatrium.Sincerely yours,Chatchawan NapawanGeneral Manager
Piven Pich
Three Bedroom Premier Suite
Stayed in Oct 2024
Family
15 review
4.0/5
Very Good
Posted on Nov 11, 2024
Great Place to Stay
Response from Property: Dear Piven Pich,Greetings from Emporium Suites Chatrium.It is a great pleasure reading through your positive review of your stay at Emporium Suites by Chatrium and my entire team and I would like sincerely thank you for the very kind compliments regarding our facilities and services.We all are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager
ROTHA.L
Grand Deluxe Twin
Stayed in Nov 2024
Family
26 review
4.0/5
Very Good
Posted on Feb 2, 2025
RECOMMEND FOR A LONG STAY. NEXT TO THE SHOPPING MALL AND EASY ACCESS TO MANY PLACES WITH FREE SHUTTLE BUSES.
Response from Property: Dear ROTHA.L,Thank you so much for taking the time to share your feedback and recommendation about your recent stay with us at Emporium Suites. We are thrilled to hear that you enjoyed your stay and found our location convenient for your needs.We are delighted that you appreciated our proximity to the shopping mall and the easy access to many places, as well as the convenience of our free shuttle buses. It’s always rewarding to know that our location and services contribute to a comfortable and enjoyable experience for our guests, especially during a long stay.Your kind words and recommendation mean a great deal to us, and we are committed to maintaining the high standards you have come to expect from us. We truly appreciate your support and for choosing to stay with us.Once again, thank you for your wonderful feedback. We look forward to welcoming you back for another memorable stay in the future.Yours sincerely, David George Vileo Front Office Manager
Anonymous User
Deluxe King
Stayed in Nov 2024
Solo travelers
2 review
4.0/5
Very Good
Posted on Dec 23, 2024
On every year end. I am staying in this hotel. Always service incld. Breakfast is very nice. My room is very clean and nice room arrangements. My big concern is There are many Japanese channels in television. See you next Dec.
Response from Property: Dear Guest,Greetings from Emporium Suites by Chatrium.It was with great pleasure that I read your extremely kind comments regarding your stay with us and I am delighted that you had such an enjoyable time at our hotel. Your positive feedback only encourages us to continue towards our goal of offering guests a remarkable experience while staying with us.Once again, thank you for your continue support of Emporium Suites by Chatrium. I would like to say that it was a genuine pleasure to serve you during your time with us and we look forward to welcoming you back in the very near future. We send you our best wishes for Merry Christmas and Happy and Healthy New Year 2025.Sincerely yours,Chatchawan NapawanGeneral Manager
Guest User
Executive Deluxe Twin
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The location is excellent. The room is clean and tidy with good sound insulation. The breakfast is diverse, rich and delicious.
Response from Property: Dear Guest, Greetings from Emporium Suites by Chatrium.Thank you very much for taking the time to share your high score review with us. We truly appreciate your kind review and are delighted to read that you had a wonderful time at our hotel. We are delighted to hear that you enjoyed our excellent location, clean and tidy rooms with good sound insulation, and our diverse, rich, and delicious breakfast. Your positive feedback is greatly appreciated and motivates us to continue providing top-notch service to our guests. We look forward to welcoming you back again in the not-too-distant future, and our associates will be more than happy to serve you. Sincerely yours, David George Vileo Front Office Manager
Texas Traveler
Deluxe King
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Overall excellent hotel in a perfect location. The common areas are very upscale. The personnel were outstanding and very sharply dressed and very friendly and helpful. Only constructive comment is to update the rooms. There is no way to charge your phone at the bedside which was cumbersome. I didn’t like the way the lighting was set up to where it seemed to be all on or all off. The bathroom is outdated. Though I will say everything was clean and well kept. The breakfast was very good though more selections would be advised. I would stay again because of the fantastic location.
Response from Property: Dear Texas Traveler,Greetings from Emporium Suites by Chatrium.Please let me start by thanking you for posting a review of your stay on this platform and also for choosing us as your accommodation whilst in Bangkok. Your custom and feedback are both greatly appreciated.I am delighted to hear that you enjoyed your time with us and would like to thank you for the high ratings you have given us.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager
LouieMM
Grand Deluxe King
Stayed in Oct 2024
Couples
71 review
4.7/5
Amazing
Posted on Dec 12, 2024
Great location as shopping and BTS is right next to it. Breakfast is ok. At the time of our stay one of the elevator is out of order and only two were in operation. So the wait for the lift can be quite long a day crowded especially at breakfast time.
Response from Property: Dear Louie MM,Greetings from Emporium Suites by Chatrium.On behalf of the entire team here at the hotel we would like to thank you for taking the time to review your recent stay with us and making our hotel your choice of residence on your recent visit to Bangkok.We are so pleased that we managed to live up to your expectations and that our facilities and services met with your approval. On a separate note, please accept our sincere apologies for any inconvenience caused regarding the malfunction of guest elevator during your last visit with us.We hope to be able to create another remarkable experience for you again the next time you are back to stay with us.Sincerely yours,Chatchawan NapawanGeneral Manager
Lian Hock Steven
Deluxe King
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 4, 2024
Just a one night stopover before heading to airport. Great location and good service. Much appreciated
Response from Property: Dear Lian Hock Steven,Greetings from Emporium Suites by Chatrium.Please let me start by thanking you for posting a review of your stay on this platform and also for choosing us as your accommodation whilst in Bangkok. Your feedback is greatly appreciated.I am delighted to hear that you enjoyed your time with us and would like to thank you for the high ratings you have given us.We all at Emporium Suites by Chatrium are looking forward to welcoming you once again soon at our hotel where you will be assured a very warm welcome.Sincerely yours,Chatchawan NapawanGeneral Manager
Mei
Deluxe King
Stayed in Aug 2024
Couples
5 review
4.2/5
Very Good
Posted on Nov 6, 2024
Nice location, but the lift is an issue. It takes time to wait for the lift. Hope that it will not be the issue after the existing renovation project
Response from Property: Dear Mei,Thank you for taking the time to share your experience with us at Emporium Suites. We’re pleased to hear that you enjoyed our location, and we hope it added to the convenience and enjoyment of your stay.We appreciate your feedback regarding the lift, and we apologize for any inconvenience caused by the wait time. As you mentioned, we are currently undergoing a renovation project aimed at enhancing the experience for our guests, including improving the lift system. Our team is committed to minimizing any disruptions and completing this upgrade as swiftly as possible.We look forward to welcoming you back in the future and providing you with an even better experience. Please do not hesitate to reach out if we can assist with any arrangements for your next stay.Yours sincerely, David George Vileo Front Office Manager