The Continent Hotel Sukhumvit

Overall the Hotel is nice but not meeting a 5 star standard to me! From the appearance it has a luxurious or high quality feeling to you. However, a lot of defects can be found in details. I checked-in to the Room 1901, first thing I smell in the floor is full of irritating thinner smell. I asked the stuff for this, they told me they have painted some wall on that floor today, so they want to renovate a bit, but still rent that floor to people. Inside the room, first thing caught my attention was the silicone edge in the shower room is molded, the shower head is extremely old with all black edge in the holes. Toilet paper holder was not installed properly, it is very loose in the joint. The floor blank is not even, seems like damaged by water for a while ago. Through out the first day, I continuously noticed and heard loud noise came from the TV wall, and the whole wall is shaking. Went outside to investigate myself, the building construction was designed to have a trash tunnel from top to ground for their convenience to throw certain items. And that tunnel is right behind this TV wall, so every morning to afternoon, they suppose to use it and causes this unavoidable noise. And the 2nd day afternoon I noticed a smelly odor came from the bathroom drain. After my request, they arranged a new room in 2702. However, the defective setup is pretty much the same, including the floor, silicone, and toilet paper holder. Swimming Pool only able to fit to 3 -4 people to lay to sunbath, and 2 bar chairs in the side, 1 more bigger normal chair with coffee table. Imagine if they have 200 rooms, (should be more), it has only 5 % of clients can be in the pool at the same time. Lift, 2nd day morning I was stuck in the Lift for about 5 mins. The lift started to stuck in a floor, no matter what i click it does not go up and down. At the end I pressed the bell, a voice told me to wait for it, it will go up first and go back to the ground floor. It did happen, but no anyone comes to explain to me to say sorry as a 5-star hotel. (Does it means they knew this happen usually?) Also the waiting time is long. Restaurant has a nice view to see Bangkok, everything looks clean, however as a 5-star hotel the food option is the worst in my experience in bangkok over the last 5 years. It has Juice, water, salads, 2 options of cold cut, 1 sausages, fresh cooked eggs/omelet, fresh cooked noodles, some potato stuffs, fried rice / noodles. Pretty standard but no surprise, I was expected a bit more if it is a 5-star. Advice to you who wants to book: I will not book this again, the same price or much lower can have much better quality in most of the aspects. Only prefect thing in this hotel is the location next to the BTS. If you a perfectionism do not make yourself suffer! Honest advice to the hotel: A 5-star hotel requires nice presentation. Meanwhile, you have to maintain the true quality, what I see is the hotel top management was not willing to invest for renovation during the covid time, and now it caused more problem and not willing to fix everything without income reduction.

Everything is ok but only the lift only got 2 very slow if those stay low floor will need to wait for very long. And the room I stay aircon not cold.

Great location. Right in the middle of it all. Very clean and nice room. The rooftop pool is awesome.

Excellent location next to the BTS and MRT. Room is clean. Staffs are very helpful.