ARYADUTA Hotels in Bandung City

The hotel was in good location. Actually was arrvived late about 3pm, we booked 3 room. But just available 2 room with connecting door (nice as i request). But another 1 room still waiting, because the room not ready. We waiting for so long until about 4pm we can check in the room (after i request the housekeeping to clean up the room). After that we had a called, that we had complimentary dinner buffet (for the delayed check in). We was happy. After we arrived at around 7pm, the food was empty. The staff didnt notice that they need to refill the food. Chicken with kare soup was cold. Foods variety was limited. Also a lady in 1 group was complaining: spending 200K/person, but the food was disappointed. Same also we spend extra charge. The next morning went to the gym, i found dirty stuff at men restroom. In the morning before i check in, i try to call the hotel to fix line. But nobody answer the phone. Maybe the mamagement should check it. It was unexpected experience to staying at 5 stars hotel. Need to improve the service