Guest User
February 20, 2025
Unfortunately, the condition of the hotel is bad. The area is dirty, the rooms are damp and moldy, the mattress is dirty, the bed linen is stained, the doors do not close well, there are cracks everywhere and ants were running around. We booked for 3 nights, after checking in we immediately sent a request for a refund for 2 nights and stayed for one night. The next day we were told that they can only refund for one night, allegedly they received the cancellation request late, so they will subtract the cost of another night as a penalty. The staff is polite and apologized for the condition of the hotel, but this is not compensated in any way. Thanks for trip com, they compensated the cost of one night in coins. The only plus is the view of the ocean.
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