Hotel Neo+ Kuta - Legian by Aston Reviews

Response from Property: Dear Valued Guest,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our central location, making it easy to explore without worrying about traffic. It’s also great to know that our facilities, including the pool, room service, and bar, met your expectations.Your kind words about our polite, friendly, and helpful staff mean a lot to us. We always strive to provide the best experience for our guests. We look forward to welcoming you back to NEO+ Kuta Legian for another fantastic stay!Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear RF-27,Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you enjoyed our superb location, spacious rooms, friendly staff, cleanliness, and varied breakfast options. Your positive comments truly motivate us to keep delivering excellent service.We appreciate your constructive feedback regarding the bath towels and bathroom smell. Rest assured, we will address these concerns to improve our guests' experience.It’s wonderful to know that you would absolutely stay with us again. We look forward to welcoming you back to NEO+ Kuta Legian for another great stay.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Hi Tenzin,Thank you so much for your honest feedback. We’re thrilled to hear that you were happy with the location and service, and that you found your room clean. We also appreciate you bringing up the issue with the bathroom smell. We will look into this matter and ensure that everything is up to standard for future stays.Your review helps us improve, and we hope to welcome you again soon.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your feedback regarding your recent stay with us. We are glad to hear that you found our location to your liking. However, we sincerely apologize for the condition of the amenities, including the old towels and the broken door knob. Your comments are important to us, and we will address these issues with our maintenance team to ensure that they are resolved promptly.We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Pakcik Yoi,Thank you for your kind review. We're delighted to hear that you had a comfortable stay and enjoyed the cleanliness, pool view, and the hospitality of our friendly staff. Your satisfaction is our priority, and we truly appreciate your support.We look forward to welcoming you back to NEO+ Kuta Legian on your next visit.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind words and for sharing your experience with us. We are truly sorry to hear that you and your kids were unwell during your stay, but we are glad our team could assist you and provide the care you needed. Your comfort and well-being are our top priorities, and we’re delighted to know that our staff was able to make your stay a little easier.We sincerely appreciate your trust in us and hope to welcome you back to NEO+ Kuta Legian for a healthier and even more enjoyable stay in the future.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our location near restaurants, appreciated our friendly staff, and liked the food. It’s great to know that your room was always clean, as we strive to maintain high standards for our guests.We truly value your kind words and hope to welcome you back for another fantastic stay.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Shah Omr,Thank you for your fantastic review. We’re delighted to hear that you enjoyed the complimentary breakfast, especially the live egg station and variety of options. It’s great to know that our central location made it easy for you to explore nearby attractions like Sky Garden, Bali Bomb Memorial, and Kuta Beach.We truly appreciate your kind words about our friendly and helpful staff, and we’re always happy to assist. Looking forward to welcoming you back to NEO+ Kuta Legian for another enjoyable stay! :)Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Ray Bkk,Thank you for your positive feedback. We’re glad to hear that you enjoyed our hotel’s location and the nearby bars and restaurants. It’s always great to know that our guests appreciate the convenience we offer.We hope to welcome you back soon for another enjoyable stay.Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear FirdausAli,Thank you for your great review. We're glad you enjoyed our convenient location near Kuta Beach, attractions, and various eateries. It’s wonderful to hear that you plan to visit us again—we can’t wait to welcome you back for another fantastic stay at NEO+ Kuta Legian!Best regards,Kadek Ema TriandayaniGeneral Manager

Response from Property: Dear Dgac,Thank you for sharing your feedback. We're glad to hear that you found our hotel decent with a nice pool, and that our staff were helpful and nice. It's great that you appreciated the convenience of being close to many restaurants and bars. We apologize for any inconvenience caused by the intensity of the area on weekends due to nearby clubs. Your comments about breakfast quality are noted, and we'll strive to improve in that aspect. If you have any further suggestions or need assistance, please feel free to let us know. We appreciate your patronage and hope to welcome you back for an even better experience in the future.Sincerely,Kadek Ema Triandayani,General Manager

Response from Property: Dear Betty,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our hotel's amazing pool area and its convenient location in the middle of Kuta, surrounded by various amenities. However, we apologize for any inconvenience caused by noise at night and any dissatisfaction with the breakfast buffet and amenities provided. Your comments about the towels and toiletries are noted, and we will address these issues with our team to ensure improvements are made. Regarding the gecko, please note that it's common to find them in tropical climates, but we understand if it was unsettling for you. We appreciate your feedback as it helps us enhance our guests' experiences. If you have any further comments or need assistance, please feel free to let us know. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Kadek Ema Triandayani,General Manager

Response from Property: Dear Diarykanok,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our hotel's great location and clean rooms. We apologize for any inconvenience caused by the air conditioning not working as well as expected. Our team will look into this matter to ensure improvements are made. We're also pleased that you found our pricing reasonable. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Kadek Ema Triandayani,General Manager