Jl. Raya Kuta No.77, Kuta, Kec. Kuta, Kabupaten, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
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Ibis Bali Kuta Guest Reviews
7.6/10
Good
41 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.9
Amenities7.5
Service7.6
Cleanliness7.5
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All reviews(41)
Positive reviews(31)
Reviews with photos/video(3)
Negative reviews(4)
AfzalAli
Standard Double Room
Stayed in Nov 2023
Family
2 review
8.0/10
Very Good
Posted on Dec 27, 2023
Room size okay but no fridge in the room and tea quality poor . No swimming pool.
Response from Property: Dear Valuable Guest,At first we would like to thank you that your stay with us is met with your expectations overall. Indeed we did not have refrigerator and swimming pool as facilities which has been described well in our official website. Should it is still not met with your expectations, we do regret. However, we do hope having another chance in serving you better in your future trip.Regards,Priyatna Widjajasoekma
Guest User
Standard Double Room
Stayed in Jun 2024
Family
12 review
7.0/10
Posted on Aug 3, 2024
It's very close to the airport, and it's also very convenient to call a car to the beach and shopping malls.
The mattress and quilt are stained and the bathroom water pipe is damaged and needs to be replaced😔
There are small insects in the room from time to time and the cleaning is not good🙈
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Response from Property: Dear guest, Thank you for taking the time to share your stay experience with us. We understand that you were disappointed with our service, especially upon your arrival at the hotel. Please accept our sincere apologies. This is definitely not our standard. We will take immediate corrective measures to prevent this type of problem from happening again. We hope that we can provide you with better services next time you stay. Looking forward to your next visit. Thanks. Sincerely, Hotel Management
Guest User
Standard Double Room
Stayed in Jul 2024
Booked for others
8 review
9.7/10
Amazing
Posted on Aug 21, 2024
It's so bad, there's nothing there, just a bed
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Response from Property: Dear guest, thank you for taking the time to share with us your recent stay experience at ibis Bali Kuta. We're glad to hear that your overall stay with us was very good. Therefore, please feel free to let us know if you have future stay plans. Regards, Priyatna Vijayasukma
Elfinawati Irawan
Standard Double Room
Stayed in Sep 2024
Business travelers
19 review
10.0/10
Outstanding
Posted on Oct 25, 2024
Hotels near the event venue
Original TextTranslated by Google
Response from Property: Tamu yang Terhormat,Terimakasih sebelumnya atas ulasan yang diberikan untuk pengalaman tinggal anda. Sangat senang mengetahui bahwa anda menikmati tinggal anda di ibis Bali Kuta utamanya karena dekatnya hotel dengan bandara. Maka jdari itu, kami berharap anda tidak ragu kembali tinggal bersama kami di perjalanan anda berikutnya. Kami akan dengan senang hati menyiapkan akomodasi anda di perjalanan anda berikutnya. Hormat Saya,Emma Larantukan
พัชรียา
Standard Double Room
Stayed in Dec 2023
Solo travelers
1 review
10.0/10
Outstanding
Posted on Jan 29, 2024
Accommodation near the airport, close to the beach, good service
Original TextTranslated by Google
Response from Property: Dear Valuable Guest,Thank you for the time you have spare during share this stay experience. Really glad in knowing that your stay with us was pleasant and you were enjoying our strategic location. Therefore, feel free to let us know if you have plans to Bali as we will be more than happy welocoming you back with another pleasant stay.Regards,Priyatna Widjajasoekma
Anonymous User
Standard Double Room
Stayed in Jul 2023
Solo travelers
4 review
9.0/10
Great
Posted on Sep 21, 2023
What makes it delicious is in front of my favorite restaurant, Warung Laota. Close to many tourist spots and very accessible. The ibis standard is the bottom line. Complete amenities, parking space is also available so if you rent a car there is parking space.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for giving a positive review of your stay with us. Glad to know that you enjoyed your stay with us. Therefore, we hope that you will not hesitate to come back to stay with us on your next trip. We will be happy to welcome you. Sincerely, Priyatna Widjajasoekma
Guest User
Standard Twin Room
Stayed in Apr 2024
Travel with friends
27 review
6.5/10
Posted on Jun 1, 2024
Average room, old facilities
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your stay experience with us. We understand that you were disappointed with our service, especially upon your arrival at the hotel. Please accept our sincere apologies. This is definitely not our standard. We will take immediate corrective measures to prevent this problem from happening again. We hope that we can provide you with better services next time you stay. Looking forward to your next visit. Thanks. Sincerely, Hotel Management
Guest User
Standard Twin Room
Stayed in Nov 2022
Business travelers
77 review
6.0/10
Posted on Dec 8, 2022
The room is small, the breakfast is simple, the price is ok, the sanitation is not very good
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your stay experience with us. I understand that you were disappointed with our service, especially when you arrived at the hotel, please accept my sincere apologies. This is definitely not our standard. We will take immediate corrective action to prevent this issue from happening again. We hope that we can provide better service when you stay next time. Looking forward to your next visit. thanks. Sincerely, Hotel Management
Valli K
Stayed in Dec 2024
Solo travelers
10.0/10
Outstanding
Posted on Jan 21, 2025
Very nice Team, friendly, and helpful... Really felt safe.. Cheers Team and Restaurant Team was amazing too...cheers !! Will definitely recommend to friends and hope it gets better and better next time... Thank you Team for welcoming so well
Response from Property: Dear vallik2025, At first we would like to thank you for the time you have spare during share this stay experience. Really glad in knowing that your stay was pleasant and thank you that you will recommend ibis Bali Kuta to your friends. There was no other pleasure rather then seeing our happy guest and was happy with our facilities and service. Therefore, please do not have any doubt in staying back and having another pleasant stay again with us in your future visit. Looking forward to welcoming you back. Regards, Emma Larantukan
bayusel
Stayed in Mar 2025
Couples
10.0/10
Outstanding
Posted on Apr 6, 2025
I am not sure how many times I have stayed with the Ibis Bali Kuta (fifth times? I don't recall). I love to stay with the Ibis Bali Kuta because it is convenient, the hotel staff is friendly, the staff is responsive when there is a problem, the location is a short distance to the airport and to the kuta beach, and also there are many places where you can enjoy culinary. Personally, I will stay again when visiting Bali.
Response from Property: Dear Valuable Guest, Thank you so much for your continued trust and loyalty to Ibis Bali Kuta. It truly means a lot to us. We’re delighted to hear that our convenient location, friendly and responsive team, and nearby culinary spots keep bringing you back. Knowing that you feel at home with us is the best compliment we could receive. We can't wait to welcome you again on your next visit to Bali. Until then, take care and see you soon. Regards, Emma Larantukan
VinayMudugal
Stayed in Nov 2024
Family
8.0/10
Very Good
Posted on Dec 26, 2024
Liked: Location: close to the airport. Just about 10 minutes drive. Decent rooms: usual Ibis rooms sufficient for a night's stay. Breakfast: provided early (starts at 6am which was very helpful), breakfast options were decent. Price: very reasonable (about $50 each) but we had to go for 2 rooms for a family of 4 with 2 kids since the hotel did not permit 4 in a room. It was also good that we got 2 rooms since the rooms were small & we could not have slept in a single bed and neither was there space for an extra bed. Staff: always smiling and friendly. Cleanliness: rooms, beds, toilets were all clean but felt a bit dated. Flexible booking options for changes & cancellations. Disliked: Small rooms & bathrooms, but not unexpected from Ibis. Most of their hotels are this way worldwide. Staff communication could be better: They could not understand simple requests quickly and they would be repeating the same. Not much to dislike for a simple night's stay. Power points: Highly disappointed with lack of sufficient power points in the room. We found only 1 point which was away from the bed as well as the work table. Even having our own adapter & a long cable could not bring our phones next to our bed. In this day & age, USB ports on the walls & table at the bedside are expected by international chains. We booked our stay through an aggregator for which the hotel denied adding our Accor membership number since we did not book through their site/app. There seemed to be a pool but we had no time to use. A few restaurants & shops were present nearby but again we had very less time to even step out to explore. Not sure of public transport but did not seem like there were any. Taxis were easily available to & from the airport through Grab app. We got a cab to the airport through the hotel front desk which was on-time, convenient and very reasonably priced. Overall recommended for a night stay especially for transit passengers like us.
Response from Property: Dear VinayMudugal, Firstly, let us thank you for the time you have spare during share your recent stay experience at ibis Bali Kuta. Glad that overall you were enjoying your stay with us. Kindly be informed that for the information related with our room size and facilities description were clearly describe at our official website. Should it is not suits you, we do regret. However, please rest assured that our guest safety, comfort and pleasant stay experience is our top priority. Therefore, we will take note your input to be considered as our corrective actions. Hope that we could have another chance in serving you again in your future visit. Please drop us your future staying plan in your next trip. Regards, Emma Larantukan
BunburyTim61
Stayed in May 2024
Solo travelers
6.0/10
Posted on Jun 20, 2024
Stayed overnight at this hotel courtesy of Batik Air with its usual delayed flights causing me to miss my connection. It’s ok for a layover hotel as it was close to the airport. It’s not a 5 star property. Room was small and dated. It’s relatively clean and tea and coffee making facilities were provided. There is a small restaurant next to the lobby which served a reasonable basic meal.
6/7
Response from Property: Dear Valuable Guest, At first we would like to thank you for the time you have spare during share your recent stay at ibis Bali Kuta due to missed the connection of the flight. We have noted for the input that you have shared. Regret that our facilities might not met with your expectations. Hope that we could welcoming you back during your leisure or business trip and serve you better. Please do not hesitate to drop us your future queries should you have any future plan. Regards, Priyatna Widjajasoekma
oananicodim
Stayed in Nov 2024
Solo travelers
2.0/10
Posted on Dec 16, 2024
I did stay in Ibis hotels in Europe. I did not expect such horrible experience in Bali. 1st my room was on a floor where were people eating in the hole way. The “customers “ in that floor were actually hareasing me, making inappropriate commets each time I pass by. ROOM - Small, very dark and not to clean. Bedsheets had blood stain on them. Staff not that helpful( totally opposite to what I am used in Bali) They made me wait a lot, as well they never adressed the people on the holeway. Maybe they had better rooms or better floors , but as booking app customer with a nice discount, they choose to not give me the offer but basically to downgrade me to the worse room’s possible . I got the same rate to HILTON 5 min away from this.
Response from Property: Dear oananicodim, At first, let us thank you for the time you have spared during shared this stay experience. Regret that you are recently giving your review of your very past stay on March 2024 so we could not give any recovery of your-not met with expectations-experience. It has come to our attention of the other guest's behavior which clearly we did not allow the guest to eat on our room's corridor. Eventhough that the other's guest behavior is beyond our control, regret that we did not get this information so we could seeking the immediate corrective actions. However, we will be more than happy having another chance of welcoming you back and serve you better at ibis Bali Kuta. Feel free to let us know of your future visit. Looking forward to welcoming you back soon. Regards, Emma Larantukan
irfansyah e
Stayed in Aug 2024
Business travelers
10.0/10
Outstanding
Posted on Sep 12, 2024
had a n ice stay, room was enough for me and very clean, very close to the airport, close to the Kuta beach tourist spot, very close to the airport, close to the Kuta beach tourist spot, the food at the hotel is delicious, I really enjoy every day here
Response from Property: Dear Valuable Guest, Thank you for the time you have spare during share your stay experience at ibis Bali Kuta for your recent business trip. Glad in knowing that your stay was comfortable and you are enjoying our overall facilities and service. Indeed ibis Bali Kuta located nearby many tourist attraction in Kuta area. Hope that we are having another chance in serving you with another pleasant stay in your future trip. Feel free to drop us your future trip plan. Regards, Priyatna Widjajasoekma
nartot
Stayed in Apr 2024
Family
10.0/10
Outstanding
Posted on May 27, 2024
The location of this hotel Is near Ngurah Rai International Airport, and it is just several minutes distance by car. It is also near Krishna and Keranjang The room is great, my room is near the water dispenser. The air conditioner works well and the water dispenser works well. The wifi also works well. The staff is nice.
Response from Property: Dear Valuable Guest, Let us do thank you first for sparing your time in giving us this pleasant stay feedback of your recent visit at ibis Bali Kuta. It was a very pleasure for us in knowing that you are enjoying, impressed with our facilities and specially our indeed, strategic location. There are many shops around and culinary experiences. Therefore, we do hope that you will have no doubt in staying back at ibis Bali Kuta in your future visit. Regards, Priyatna Widjajasoekma