Check Phoenix Hotels with Balcony

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

This was my wife and my 10th+ visit there. We went back partly to sit by the pool and partly to see the renovations that have recently been made. I think that the chief differentiator of the Biltmore vs other luxury hotels is its beautiful and unique architecture. The new owners don't seem to have realized that. There are 4 big changes at the hotel. 1) The new adults- only pool. While it took out part of the beautiful Biltmore lawn, it's a good addition. More non-reserved seating would really help - the free seating fills quickly. 2) The new outdoor bar. It takes up the rest of the former lawn. It looks like a spaceship landed on the Biltmore lawn. It has zero design cues from the rest of the hotel and looks like it could go behind any old Marriott or Hilton. 3) The new waterslide at the Paradise Pool. The old slide was in a very Biltmore-esqe tower. The new one, which can be seen from many places at the resort, is a generic steel tower that clashes with everything else at the Biltmore except the new spaceship bar. 4) Dining prices have gone thru the roof. It's not worth the risk to pay these prices, and while good, pool lunch food is really pricey. While the rooms, lobby and grounds remain beautiful, it is concerning to see the direction current management is taking. They are currently on a path to slowly turn this place into a mishmash of stuff that totally loses the defining feature of the hotel - amazing, unique and beautiful architecture.

We decided to try The Westin Kierland for the first time and boy are we glad we did. I feel like their favorite words are ”sure” and ”no problem” and ”there is no charge for that”. We ended up having to change the dates of our stay by a couple days and Marcie who helped me book my package, pick a great room & reserve a couple pool chairs said ”no problem” and switched it. She was amazing. We got a late flight change and asked if we could stay past check out...”sure”. We asked if we could cancel our pool chairs for the last day of our reservation, sure ”there is no charge for that”. The gentleman who worked around the adult pool giving waters was great. He was there so fast if our waters ran out. We loved that we didn't have to reserve chairs by the adult pool. All around a great resort. I dont expect a yes every time but it was shocking how happy they are to please guests.

their service was great the location was good the room was great but their security guy needs to get a life and stop making his job his whole life he literally sat right next to me or stood right next to me until I got an Uber out of there for absolutely no reason and kept asking me every minute wouldn't is Uber here is the Uber here is it over here it's ridiculous so watch out for a fat white security guy he's an a******

You can easily reach tourist spots by subway. The facility was new and comfortable. The cleaning staff feels good. The hotel has a dining room.

After checking in on August 5, 2022 @ 9:30pm. Was upgraded to a golf/Mountain View 2 Double bed Suite. While I scored a $72/night deal on the Hilton app I kinda wish I never booked here due to multiple reasons like elevators taking way to long to breakfast staff not opening on time. Last night after checking In I waited almost 25 minutes for the elevator so I can get to my room. I then had to wait almost 30 minutes past 7am for the breakfast room to open up. While the room is clean I just don’t understand what’s going on here. They really need to fix those elevators as they take forever. We will see how breakfast goes tomorrow before checkout but enjoy these photos. After checking out on August 7, 2022 I had the same issue with the breakfast opening up late as well as the elevators taking forever. I’m not sure if I’ll return…

The gentleman who checked us in was awesome, also the gentleman who took towels to us, as there were none in the pool area. My feedback is this... My children went in the pool, they somehow came out of the pool with cuts on their hands and feet... The pool water had a nasty taste, is what my kids said, I told them close your mouth when going under. I said it's the bleach, to which they responded, but other pools water doesn't taste like this... So either it isn't being cleaned properly or something. I did enjoy My stay, but was disappointed that there wasn't continental breakfast offered for the price we paid. When I asked the gentleman at the front desk, he said he didn't know why it isn't offered, but that it isn't offered in all their locations. I left my dreaming big dreams sign on the inside of my room, thinking someone was going to come and take out the trash, but no one ever came, so I just got a grocery bag and put the trash in there. Otherwise our stay was great, the beds are comfortable, but I'm almost positive our beds were full size and not queen. I would know because I have a queen at home. Are rooms with queen size beds the same price as full sized ones?