Oklahoma City Hotels with Balcony

Best thing about the Marriott Courtyard on Reno is its location. It is about 2 blocks from the Bricktown area with restaurants and riverwalk. It is adjacent to the Paycom Center where the OKC Thunder basketball team plays. It is about 1 mile from the OKC Bombing Memorial. The worst thing about the Marriott Courtyard on Reno is its location. There are lots of people walking and driving outside the hotel in the evening. It is pretty loud. There is a freight train line across the street and the trains are loud. Hotel is clean. Housekeeping did not clean our room or give us clean towels. I didn't see any statement that they were skipping days for housekeeping. Bathroom was ok. Sink did not drain well. Thermostat was erratic. Sometimes room was too hot; other times too cold. Clerk checking us in said breakfast wasn't included. Fortunately, we had printed confirmation that said it was. Breakfast was a buffet for $19 a person. Food was ordinary, except for an omelet station where the woman made great omelets, but only 1 of the 2 days.

Great service. Beautiful hotel. I wish they had better breakfast options. Even the complementary coffee was done as inexpensively as possible. But, great location. Right by all the major highways. Stores and shopping withing a few blocks,are aplenty. The colors of the room are this cool blue color. Very relaxing. The best T.V. that I have ever seen in a room. But, only 40 channels. 10 of the channels are ESPN channels another 10 or more are new channels. So it was difficult to find anything interesting to watch. Very small deposit (which was nice).

First let me start by complimenting the staff. Customer service was excellent and friendly. Also we were provided bottles of water whenever we needed them. Unfortunately it goes down hill from here. I booked this weekend girls trip based on staying at an Aloft in another city and was excited about our stay until we stepped foot in the door. First thing we noticed after a very hot walk with our luggage from the train station is that there is NO AC in the common areas. Temps outside are ranging from 90-110 degrees! They had a fan blowing on the hotel receptionist-if I was an employee there, I would not stay. Come to find out it hasn't been fixed in over a year! WHAT???? are you kidding me? Part of the draw to hotels is being able to hang out in the commons areas, play some games, lounge on the couches and enjoy a breakfast without sweating in it. So we had to stay in our room if we wanted to cool off between sight seeing. Second- we were very excited we could hang out in the pool since inside the hotel was not refreshing. I am no pool expert but I don't think pool water should be cloudy. I have a feeling that there is little to no maintenance done. To me, pool water should be clear and PH properly monitored and kept up. I didn't have a water testing kit but it was not inviting to swim in-very disappointing. (there was a guy picking up trash around the pool in the mornings so I guess that was something) Third- Furniture, rugs and other items in the common areas, around the pool and in the hotel room we stayed in were dirty, stained and worn. The sticker decorations in the elevators were tattered in places and just cheap looking. Fourth-hotel room itself. Sink and counter were cracked. Water pressure was barely enough to rinse shampoo from hair and the lighting was so dark in the shower you could barely see. Tile looked like it had not been cleaned in a while. Beds were comfortable enough but you really ought to provide more than one chair in a room with 2 double beds. Air conditioner worked fine but smelled a bit musty.

I was finishing up a long day of travel after driving over 11 hours, much of which was in pouring rain. That being said, I was glad to arriveat this Courtyard. When I entered the building, there was a warm fire glowing which was very inviting. The male front desk agent that checked me in was professional and engaged me in pleasant and interesting conversation, and informed me of all the necessary information to ensure I had an enjoyable stay. When I entered the room, I ensured it was clean, and then went downstairs to tend to some business and then get a bite to eat since their onsite eatery/bar, The Bistro, would be closing soon. I completed a task on the computer in their business area but realized I could not print the document because no printer was connected. I informed the front desk agent and she was very helpful, giving me her email address so I could email the document to her and she in turn printed it. Thankful that I was done taking care of business, I headed to The Bistro and was served by Kevin, who was professional, a great conversationalist, and helpful. I ordered some wings with garlic aioli, and also attempted to order a Whiskey Sour, but was informed that there was an issue with supply delivery and there was no bourbon. Once he determined that I liked wine, he recommended a nice Riesling, which I sipped on by the fire while waiting on the wings.  When he brought them over, I headed upstairs to eat and sip in the comfort of my room while watching Netflix. The wings were flavorful and the garlic aioli was a great accompaniment. After a comfortable night's sleep, I woke up early and attended to the business that brought me to the OKC area, returned to the hotel for about an hour, and then caught the hotel shuttle to the airport. I enjoyed my experience here from beginning to end. All of the staff members, including the shuttle driver, that I encountered were magnificent. I regret that my stay was so short and wouldn't hesitate to stay here in the future.

Put my mom up in this hotel after a very long day and a cancelled flight (thank you Frontier airlines). The gentleman at the front desk was SO helpful and accommodating and really made her stay (I wish I had gotten his name)! 10/10 for customer service.