Check Oklahoma City Hotels with Balcony

Put my mom up in this hotel after a very long day and a cancelled flight (thank you Frontier airlines). The gentleman at the front desk was SO helpful and accommodating and really made her stay (I wish I had gotten his name)! 10/10 for customer service.

Best thing about the Marriott Courtyard on Reno is its location. It is about 2 blocks from the Bricktown area with restaurants and riverwalk. It is adjacent to the Paycom Center where the OKC Thunder basketball team plays. It is about 1 mile from the OKC Bombing Memorial. The worst thing about the Marriott Courtyard on Reno is its location. There are lots of people walking and driving outside the hotel in the evening. It is pretty loud. There is a freight train line across the street and the trains are loud. Hotel is clean. Housekeeping did not clean our room or give us clean towels. I didn't see any statement that they were skipping days for housekeeping. Bathroom was ok. Sink did not drain well. Thermostat was erratic. Sometimes room was too hot; other times too cold. Clerk checking us in said breakfast wasn't included. Fortunately, we had printed confirmation that said it was. Breakfast was a buffet for $19 a person. Food was ordinary, except for an omelet station where the woman made great omelets, but only 1 of the 2 days.

First let me start by complimenting the staff. Customer service was excellent and friendly. Also we were provided bottles of water whenever we needed them. Unfortunately it goes down hill from here. I booked this weekend girls trip based on staying at an Aloft in another city and was excited about our stay until we stepped foot in the door. First thing we noticed after a very hot walk with our luggage from the train station is that there is NO AC in the common areas. Temps outside are ranging from 90-110 degrees! They had a fan blowing on the hotel receptionist-if I was an employee there, I would not stay. Come to find out it hasn't been fixed in over a year! WHAT???? are you kidding me? Part of the draw to hotels is being able to hang out in the commons areas, play some games, lounge on the couches and enjoy a breakfast without sweating in it. So we had to stay in our room if we wanted to cool off between sight seeing. Second- we were very excited we could hang out in the pool since inside the hotel was not refreshing. I am no pool expert but I don't think pool water should be cloudy. I have a feeling that there is little to no maintenance done. To me, pool water should be clear and PH properly monitored and kept up. I didn't have a water testing kit but it was not inviting to swim in-very disappointing. (there was a guy picking up trash around the pool in the mornings so I guess that was something) Third- Furniture, rugs and other items in the common areas, around the pool and in the hotel room we stayed in were dirty, stained and worn. The sticker decorations in the elevators were tattered in places and just cheap looking. Fourth-hotel room itself. Sink and counter were cracked. Water pressure was barely enough to rinse shampoo from hair and the lighting was so dark in the shower you could barely see. Tile looked like it had not been cleaned in a while. Beds were comfortable enough but you really ought to provide more than one chair in a room with 2 double beds. Air conditioner worked fine but smelled a bit musty.

Great service. Beautiful hotel. I wish they had better breakfast options. Even the complementary coffee was done as inexpensively as possible. But, great location. Right by all the major highways. Stores and shopping withing a few blocks,are aplenty. The colors of the room are this cool blue color. Very relaxing. The best T.V. that I have ever seen in a room. But, only 40 channels. 10 of the channels are ESPN channels another 10 or more are new channels. So it was difficult to find anything interesting to watch. Very small deposit (which was nice).

I had a great experience except for the parking garage situation. It was very confusing. I parked first and then paid extra to come in and out for the 2 days I was there. When I first tried to come out the 2 day ticket wouldn’t work, after explaining over & over again to the guards they finally let us out. They said that they have issues with people passing around those tickets but I showed my room number and all of my tickets. All in all it was just an unnecessary hassle, not sure if it’s a machine error or what but I know it caused issues for several other people as well. There is a sign that says to check in before parking but I got caught up in the downtown traffic from arriving late and was in a hurry to just park so part of it is my fault. I didn’t get a chance to enjoy the breakfast or pool amenities but I heard good things! Overall, I’m satisfied with my stay and would most certainly visit again!