Mount Maunganui Hotels with Balcony

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

Celebrate my birthday over the weekend. Love this place. Been here several times..since then. Never been disappointed...love the rooms and layout.. Ideal location. Lovely, spacious, large family rooms..it like being home away from home.. Love the close walk to beach, mountain and hot pools.

Stayed for 7 nights in a Pilot Bay Harbour view room,We could watch the cruise ships come in and all other harbor life we got late afternoon sun.Would recommended harbour view over a partial ocean view.Excellent security,you can’t get to reception even when you arrive there is a intercom to use to contact reception,check in was easy super fast and the young lady at reception was really nice,Very secure tag system to get in and out of building and lifts.Nice pool.The only down side was our room was quite dated and a spring clean needed but in saying that WiFi was excellent and with 60 sky channels great if you have a wet day,bed very comfy,Beaumont is close to everything bars/restaurants/hot pools and the bus service if you need a bus.We would definitely return but would ask for an updated apartment.Thanks Beaumont for an enjoyable stay

Awesome stay. Nice and tidy room everything you need. Next to the beach access... will be back again...

The place is very accesible from state hiway and few blocks away from Bayfair mall. We did not expect that a motel could have been that complete. The check in was very smooth. The guy accompanied us to our room. The unit has 2 floors. Ground floor has 1 single bed, small receiving area and mini kitchen. Mini kitchen has cuttleries, kitchen utensils, pans and mini fridge. The toilet hAs bath tub and complete with toiletries. Queen size bed is uptairs. I must commend this has the most generous plug/ socket that we have ever stayed in! I think the entire unit has 5 x 2 plugs. Yehey!! Thats 10 gadgets or appliance at the same time. Lol. There is a heater panel as well but electric fan is provided too. We are delighted that we were able to use their heated pool After a tiring day from walking around. The check out was fast and easy too! Will recommend this motel to everyone who does not expect something grand and not fussy. We are happy to stay here again and again in the future

The accommodation was spacious, recently renovated with gorgeous decor and a beautiful place to stay across from the beach and right under the mountain. Checkin was simple and staff were very friendly and helpful. We would definitely stay here again.

Stayed two nights at 'The Reef Beachfront Apartments' Found our apartment spacious, clean, and beautifully appointed. The apartment was 'immaculate.' The pool and spa were within easy reach, and 'The Reef' offered secure undercover parking. We thoroughly enjoyed our stay at 'The Reef,.' The receptionist was friendly, and helpful. We would have no hesitation recommending 'The Reef' to anyone wanting a comfortable, reasonably priced apartment. Top Class. Will be back soon.