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We are here now and this is our 3rd time to visit the Marriott here. This morning s the best hotel yoyd money can buy in PV. The pool is absolutely incredible in size and the pool service is awesome. Carlos took excellent care of us today. The breakfast buffet is outstanding with great food selections and quality. Reyna has waited on us 2 days in a row and she is outstanding. She truly takes care of her customers. Ice cream - everyone likes ice cream and they gave a great ice cream shoppe. The rooms are very nice and the beds are outstanding! This place is 5 stars!

After a day of travel we pulled up in a cab and was told by an employee that our reservation had been moved to another hotel. Huh? Sounds the same in English and Spanish. I explained that our reservation was at this hotel and showed her the confirmation from Holiday Inn. Asked to see the manager who quickly dodged from behind the counter and through a door. Hm***h. Sounds the same in both English and Spanish. She showed herself after a 5 minute wait. I explained the problem, showed her the confirmation and was told that this hotel was booked. Yes, but I had a confirmation number. She was going to phone for a shuttle to take us to another hotel. Yes, but our reservation was for this hotel and our luggage was in a taxi outside and he wanted to go get more fares, not watch me make hand signs that meant “in a minute”. So my wife and I hopped in our waiting cab and off we went to another … Holiday Inn, who knew? It was about 750 meters from the first one. If only the manager had told me that she was sending us to a new Holiday Inn to balance the reservations or the work load, or redistribute the reservations to make the new hotel look good to management or something. Very unexpected and unnecessary. By the way, the new hotel is very nice and the staff courteous and helpful. The manager, not so much.

This is an affordable all-inclusive place to stay with a nice beach for swimming and sitting on the sand. There isn't much shade but you can rent a beach umbrella and chairs. The lobby and buffet are open air so it can get really hot during the warmer months. The food was safe, but unremarkable. There was a good variety of choices everyday and each night at the buffet had a theme, such as Mexican, Seafood night and BBQ to name three. We were there at the beginning of October and the weather was still quite hot and the Air Conditioning in the inside restaurants was not quite strong enough to cool the place down, but the servers were excellent. I was worried before arriving that the hotel would be noisy at night, but they have a night club for the resort across the street for all of the late night partiers making the hotel a quiet place to rest and sleep. However, one of the elevators must have been over something very stinky because most of the time, there was a smell of sewer for a lot of our rides. It was the elevator that was for the rooms on the beach front side of the hotel that went up to the 7th floor. The other elevator in that section only went up to the 6th floor. The rooms were nice and clean and the bed was comfortable. We were on a top floor with roof exposure so our room was never able to cool down below 77 degrees despite the hotel's efforts to fix the AC so I had difficulty sleeping. I understand the lower rooms were nice and cool for sleeping. The maid did a great job keeping our room clean! This is a great place to stay for those who like a busy active beach area. It is centrally located which makes it easy to go into town or access tours. The hotel staff was great. If you want a more relaxing, quieter beach and pool, you will probably need to go elsewhere.

My Visa was Charged 2 - two days prior to arrival. No relief, reconciliation, explanation as to charges both on my visa and in person. Treated by Reception Manager Sandra with total disregard and demeaning, demoralizing attitude. Still do not have a proper accounting of what each of the two rooms cost per day. Room request for disabled guest in my party ignored and we were placed in a room the furthest away from elevator. Within minutes of arrival in room the toilet bowel actually came right off. Had to leave room for several hours to affect repair. Which subsequently was just caulking and toilet was always wobbling. Shower leaked all over floor into the sink area. Bedding - blanket shredded Floor grout filthy Towels like sandpaper Pull out sofa broken - metal sticking out and filthy All inclusive food was absolutely disgusting. Repeat food daily. Repurposed food, ie; chicken nuggets turned into sweet and sour chicken. Pancakes like frisbee disks. No salad dressings. No vinegar. Restaurant was supposed to be ready/open at 7am at least for coffee. It was usually not ready until at least 7:15. The bellman actually took items left for maid for his wife he said. We had stayed here before and were so shocked and sad at the total downturn of the services and food. Let alone the room. Very, very disappointing all inclusive.

The view from our room was fantastic, the pool itself is very beautifully designed with lots of trees for shade and privacy. However, I contracted Pseudomonas aeruginosa from the pool the very first night of the trip which ruined the rest of our stay as I couldn’t walk and was in severe pain. I knew immediately what was causing the swelling and blisters, so we went to the on-site medical staff to receive a prescription for antibiotics. Paid $155 for the doctor to tell me it was not an infection and to take ibuprofen. Gave it a few days treating with Ibuprofen and it was only getting worse. Ended up moving to another hotel, seeing another doctor to get the prescription I needed and the infection cleared up very quickly thereafter. If not for this combination, the stay would’ve been pretty good. Though I highly recommend you eat elsewhere, as the food was disappointing compared to what you can get at any other restaurant in the area. For the price we paid, we will be staying elsewhere next time.

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

My friend and I stayed at Hotel Mío for 9 nights and we had a wonderful time. It was our first time taking a trip outside of the US, and our stay at Hotel Mío did not disappoint. The entire staff was extremely helpful from the very beginning, from helping us get our bags to the room, to 24/7 room service, and their helpful accommodations to our language barrier. Most of the staff knew English, and if they didn’t, they didn’t hesitate to find someone who could understand and help right away. The woman helping us with our bags went out of her way to suggest night life that we may like to experience, making us feel welcome from the beginning. We spent a lot of time at the gorgeous rooftop pool, where we enjoyed drinks, food, and live music under the beating sun. We had an AMAZING server, Ali, for most of our time at the pool. She remembered us throughout our stay, remembering the drinks we ordered, and engaging in thoughtful communications, showing she went above and beyond to make us feel comfortable and accommodated. The manager that we had seen almost every day at the hotel remembered us from the start, and made sure to check in on how we were in passing, while also remembering our orders and helping to accommodate our needs. We will definitely be back in the future, and we hope to see Ali and all of the other amazing staff there as well.

The location, room, and amenities are all amazing for the price. The cleaning staff did a great job, and the front desk staff was very helpful. The restaurant is not the best food you can get in Puerto Vallarta by any means. However, it is very affordable and convenient if you do not feel like leaving. There are also a lot of great restaurants just a few blocks away. The pool chairs fill up early with towels, so it would be nice if they added a few more chairs which I believe there is room for. It was so nice lounging by the pool and being able to walk just a few steps to jump into the ocean. The bar (right next to the pool) also has good drink specials from 1 pm - 3pm and 5 pm - 7 pm. I liked the mai thai! If you are looking for laid back, beach front accommodations, this is the place.

I have stayed in many hotels and this is a good hotel. I liked the views from our ocean view suite the most. The sunsets were lovely as we looked unto the ocean. I also liked the location, the room and the décor, the facilities, the numerous pools. The staff was generally very helpful and effective. The views from the infinity pool near the restaurant were awesome as well. We were celebrating our birthday during our stay and Antonio at the concierge offered us good ideas for activities and restaurants that made it fun. Luis at the front of the hotel is a gem and was absolutely helpful throughout our stay. I intend to stay here again. We had paid for a grand junior suite double with ocean view. We expected a full ocean view suite but it was a partial view. Also, the suite had only one bed instead of two. The staff at the front desk did not appear to be even concerned that we were put in a room that was different from what we paid for. They were not helpful. The rest of the staff were great and the hotel is great.