Mondello Hotels with Balcony

What could have been a great end to an amazing trip ended up a disaster that the hotel could have easily been proactive and avoided on many levels. When we arrived our room air conditioning compressor was turning on and off every 30 seconds. This did not start after we checked in, this was happening before we arrived. The room was uncomfortably warm, the ac was not working property. The repairman arrived after 5pm. When we returned from dinner we noted the compressor was still turning on and off every 30 seconds, but the room was cooler. We were trying to determine how to sleep with the constant on off of the compressor. Then we noticed flies in the room. There were no windows open, they were coming from the ac ducts. They were not house flies, they looked like flying termites. We began to kill the flies thinking there must be a finite number of them. We were wrong, they kept coming. Too many to kill, too many to sleep with. This is all happening between 9pm and 10pm, 10 hours after we arrived. The woman on duty contacted management and conveyed that we would not be charged for one night and that they arranged for us to go to another hotel. At approximately 10pm we packed up our things, vacated the room and walked to the hotel. The next morning we walked back with our things at 7:30am in the rain. We stored our bags and left for a tour of Palermo. There was one room available for us when we returned. We checked in and found that the room did not have a balcony. The window facing the road did not latch, the closing mechanism was faulty and did not close tight. The road is noisy with cars and pedestrians until late into the night, like 2am. Having a window that closes tightly is important. We did not feel the room was an upgrade, and would not have expected to pay more for any room we had to move to from the one we reserved. When we checked out there was no mention of a credit for the room we had to vacate at 10pm and move to another hotel. There was no understanding from the woman who checked us out as to what had transpired, nothing. We were asked to contact you. Why wasn’t this dealt with so that we were not inconvenienced by having to contact you after our return home, and spending 30 minutes going back and forth with the woman checking us out? We expected to receive a credit for the night we were not able to occupy our room, as we were told by the night manager the evening of the incident, and we were not expecting to pay for a hotel that we had to move to due to nothing we caused. You responded ”it was a surprise to us as well, but this is probably the disadvantage of being surrounded by a wonderful garden.” A bad ac compressor and dozens and dozens of flies coming out of the ac duct into our room when we are ready to go to bed had nothing to do with your garden. Based on the multiple issues with the room, and how the credit we were promised for one night stay was ignored and brushed aside is bad management. I would not return and do not rec

Ho avuto il piacere di alloggiare in questa splendida location per una settimana. Da subito entri in un ambiente pulito e confortevole attrezzato di ogni confort. A renderlo ancora piu' bello sono i proprietari Giorgio e Valerio , con la loro educazione, spontanetà e simpatia; con loro la stupenda Anna, sempre pronta con il sorriso ad accogliere tutte le tue richieste. Colazione buonissima e molto ricca per tutti i gusti. Consiglio vivamente questo b&b e di sicuro se torno a Mondello so' senza ombra di dubbio dove andare. Grazie per tutto, con affetto da Milano.

We asked our agent to book this hotel based on the pictures online and its amenities. When we arrived, there was a gate across the parking lot entrance. We had to find a way to get into the lot through another smaller gate that was luckily unlocked. The outward appearance of the hotel was horrible. Weeds overgrown, no cars in the lot, all doors locked, and it looked like windows were broken. We managed to find an unlocked door so we could go in. No one in the lobby, plastic on all the furniture and tape on all the glass. The place looked condemned. Hearing voices from above me, I followed them upstairs where I found a lady who told me they were closed (via google translate) and they did not have a room for me. After voicing my concern for several minutes and pleading with her because we had nowhere else to go, she finally walked us back outside and down the street to a small building that looked like a 2-story house. They showed us to a room inside that was nothing like what we expected. No hotel amenities, no view of the sea, etc.. Not at all what we expected or paid for. The room also had an odor. I called the manager to explain that we were leaving due to the bait-and-switch that we felt had happened and they immediately stated they would not do anything about it. This all occurred in early June of 2022 and we are still trying to get any response from them in hopes they will refund us. I even offered to pay for one night if they would refund the other 2. No response. So, I have no choice but to pursue this hotel through other means and write this review. This was a very disappointing situation and even more disappointing response from the hotel. The hotel was closed, and they knew it was closed and they never contacted us ahead of time so we could deal with it. They waited for us to arrive, stuck us in a small building in a stinky room and hoped we would just deal with it. This was horrible and I will tell the story as many times as I can if it prevents others from being put through a similar bait-and-switch by this hotel. I had no choice but to find another hotel while my wife was crying over the situation and then get a taxi to transport us to the new hotel. And I never asked for anything but a 2-night refund for my 3-night reservation that we were not able to enjoy.

We spent 7 nights here at the start of September and it felt like we’d been there for weeks when we left, so relaxed were we. We’d gone to Palermo as our friend was getting married but wanted to stay outside of the city. We couldn’t have picked a better hotel. Prior to going I’d emailed to ask for a hairdresser recommendation. This was sorted easily and Giuseppe’s sister came to the hotel and put my hair up. She did a wonderful job. The hotel is small and so quiet. We were in room 3 which backed on to the kitchen. I’m a light sleeper and did worry but the soundproofing is excellent. We never heard anything. I slept well every night! The air con was excellent which was much needed due to high temperatures and the room was lovely. It was cleaned every day. The pool is a welcome respite when it’s hot and there’s plenty of loungers and umbrellas. It is close to the beach and the hotel has a key to a gate that cuts off some time. There’s a supermarket about 5 mins walk. It’s small but has everything. Ask staff for recommendations for a local pizza place but book it. You can takeaway too. Nicest pizza I’ve ever had. The hotel’s restaurant is locally known as high quality. We ate there twice and the food is spectacular. Breakfasts are beautiful. If they have sugar donuts get two!! In fact get 2 of everything!! What makes this hotel so special are the staff. They are all fabulous and go out of their way to help and just be friendly. The owner is the same. Jussi, Constanza, Jason, Giuseppe and Valentina THANK YOU. The other staff are just as good but I did not catch their names so sorry! Jussi summed up this hotel. She said she loves to work there which to me says it all. If staff are happy then so are guests. The owner is looking at getting the pool heated next year and considering Christmas openings. I will be going back.