Beechworth Hotels with Balcony

Our stay was comfortable, warm and met our needs while we were in town to visit a terminally ill relative in hospital. Website room rates are lower than what the staff in reception will charge you on check-in - if you plan to stay at this property, suggest booking and paying online to ensure you are charged the advertised rate. When we politely approached reception to first query our charge, then provide feedback to the staff that there were demonstrable discrepancies between website advertised rates and those charged at check-in, staff became aggressive and accused us outright of lying. To this day, the online Saturday night rate that staff claimed categorically would never be available online, remains available to book online at the rate that we advised them. We have since attempted to contact this business twice in writing with indisputable proof that the feedback we provided is true and accurate - we are still waiting for a response but we don’t expect one based on our experience with how this business operates. We are acutely aware of the challenges faced by tourism and hospitality businesses due to the pandemic, and politely approached this business to query what we believed was an error on our bill; when staff categorically rejected this, we asked that our feedback be captured that website rates are lower than rates charged in reception, in the interests of that business avoiding potential issues with ugly customers (which we were not). Their response was absolutely disgraceful, such aggression and abuse should never be directed at customers nor staff in this situation. We will not be back - we don’t give repeat business to dishonest and abusive businesses.

What a wonderful week we had staying in the two bedroom 'apartment' (more like a duplex) at Golden Heritage. The apartment is set at one end of the large motel property, on the other side of the duck pond, away from the standard motel rooms and accessed by an adjoining road (and much cheaper than an airB&B!). We woke to the sound of birdsong and breakfasted on the deck/BBQ area overlooking the pond. Beechworth is a two minute drive from the motel so easy to access for meals when we didn't want to cook for ourselves in the fully kitted-out kitchen (and there's also a laundry and clothesline). Beechworth is a very good central base to explore as far afield as Bright to the southeast or north to Rutherglen and handy to the King Valley (Chrismont has a restaurant as well as cellar door; Politini also worth a visit) in the south. In the past we've stayed in the standard motel rooms and enjoyed the deck with views over the gorge but decided to try the apartment for our longer stay. The motel also has stand-alone cottages with kitchens and spa baths as other accommodation choices. Jo is helpful with suggestions as to wineries or restarants/cafes to visit and even with last-minute accommodation changes! Very highly recommended.

We booked a miners cottage which proved to be comfortable, neat and though basic was as expected facilities wise. The simple but effective (good) bathroom in the cottage is quite unusual, sporting an old hip bath as the foot to a shower. It means that to avoid flooding the floor one has to make sure the shower curtain is well wrapped around the inside of the hip bath (bad). Arrival was strange in that we simply found (after some difficulty and asking another visitor) an upstairs room which held, on a sideboard, an envelope addressed to us continuing room key and a note explaining the location of the room (good and bad). Breakfast was extremely simple - three basic commercial cereals, orange juice, supermarket bread, one jam and vegemite. Worst of all, no butter, only margarine, and only instant coffee or tea bags (ugly). BUT the location is extremely good : very short walk to town centre, quiet street , plenty of parking. The building is impressive. Our room was well priced, and despite the poor breakfast we would stay here again as the good far outweighs the bad and ugly.