Bakersfield Hotels with Airport pickup service

A Fantastic Hotel in downtown Bakersfield and close to everything. Rooms are very well appointed and spotlessly clean! Service is outstanding in every way! From the Airport Transportation, Front Desk Staff, to Housekeeping the staff is very well trained and professional! When you call the front desk everyone answers with a pleasant, ”Front Desk, this is XXXX, how may I help you!” A special shout out to Eleonor Gonzales who showed amazing Kindness, Care, Hospitality and Professionalism to my colleagues and I during our flight delay! I am a Bonvoy Member and stay at HUNDREDS of Marriott Affiliated Hotels every year. I was VERY impressed with the amazing Service, Care and Hospitality of the entire staff! THANK YOU for going the extra mile in caring for your Guests!

I'd give the hotel a 5 star rating if it weren't for the horrific experience checking in. The woman was beyond rude-sarcastic, insulting, demeaning. I have never (thank goodness) been treated in such an unacceptable manner. I got the card for the GM's email and sent in detail my experience. To date-I've not heard a response. If it was received, another layer of disappointment. If it went to spam that's understandable. I'm happy to relate this to management-if they're interested. The hotel itself is a bit dated. But we found it clean, comfortable and quiet. The evening social was a complete dinner-meatloaf, mashed potatoes, corn, salad, rolls and wine or beer. It was delicious! Breakfast the next morning was good as well. Freshly made breakfast sandwiches, yogurt parfaits, etc. I commend the hardworking kitchen staff for their work. Other reviews mentioned a negative location. We did not find this to be true. A few miles from the freeway and off a main road. We felt as safe as one can be. Again-the rating would be much higher if not for one individual who made quite a negative impression. Sad.

I booked a two-night stay through TripAdvisor at the Hampton Inn when I arrived before I checked in, I looked on my phone dispatch app and noticed that the two-day stay had been changed to a five hour stay the staff at Hampton Inn accommodated and adjusted my stay to reflect the time that I had before loading the truck, I explained this to the staff at TripAdvisor and they also were very professional and adjusted my stay from a two night into a one night stay, and refunded back to my account in about twelve hours. I will book again through TripAdvisor, very people orientated. Adolph,W.