Amarjit
May 27, 2024
my stay at Sun City Resort was extremely disappointing. The resort is grossly overpriced, the staff lacks basic customer service skills, and the rooms are in dire need of renovation. I would not recommend this resort to anyone looking for a pleasant and hassle-free stay in Goa.
The check-in process was a nightmare. Despite having a reservation, I was made to wait for almost an hour because the staff needed to confirm the booking with the ******* team. This unnecessary delay was highly inconvenient and frustrating. Furthermore, I was charged an additional fee at check-in, which was supposedly due to a billing error. I still am unsure if the extra charges were accurate, and the staff provided no clear explanation or resolution to this issue.