Guest User
August 21, 2024
I recently stayed at la sunila suites, unfortunately my experience was worst, i had high hopes based on the images but the reality was a major letdown. Sales person: we wanted to go on dinner cruise, contacted the person at reception, he has given contact of mr. Priyanshu, i asked him to book the dinner cruise on private vehicle but he denied and arranged for bus and charged 1200 per person, he charged for my 2 years kid also, later driver came no one was there at bus, we have to board the bus alone at night and later only male passenger came, then for our safety we de boarded the bus and called the guy priyanshu and narrated all what happened, he told you are living in 90’s and i asked for refund not for us but for my kid for whom he charged wrongly, immediately he started slang do whatever you want. it was pathetic experience,. Room condition:
the room i was given was looking very old. The sofa looked old and while seating it was coming on the floor, and the bathroom was far from clean. I even found hair in the shower, which was utterly disgusting. The sheets also appeared to be unwashed, and there was a musty smell throughout the room. Service:
the breakfast provided was like cheap restaurant and there was very less option to eat. Amenities:
the advertised amenities were misleading. The wi-fi was extremely slow and often disconnected, making it impossible to get any work done. The fitness center was small and had outdated equipment, and the pool was closed for maintenance without prior notice, which was a major inconvenience. Value for money:
for the price i paid, i expected a much higher standard. Instead, i felt like i was staying in a budget motel rather than a reputable hotel. The overall experience was not worth the cost, and i regret choosing this hotel for my stay. In conclusion, i would not recommend la sunila suites to anyone. My stay was riddled with issues, and the lack of customer service only made it worse. I hope the management takes these complaints seriously and makes the necessary improvements, but i will certainly not be returning.