Ella Jungle Resort

We arrived at 10pm and there was a closed cafe we didn’t even know where this report is , had to call and they told me wait for 20 minutes to pick you up then we had to go on a safari jeep ride for 20 minutes before getting to a cable car to get to the reception . The rooms were very spacious but horrible condition in the bathroom , no water pressure and also no hot water for the shower so we skipped shower altogether for the 2 days . You are stuck in this jungle with nothing much to do and if you decide to get out the cable car and 29 minute ride is there . So not a pleasant stay unless you are looking for a tenting experience but paying for a hotel !

A good stay, excellent staff and very cooperative. You need to go inside their car for 3 km down the hill and after that there is a ropeway for 5 minutes. The views were amazing and river was flowing just at the back of our suite.

It was the most memorable part of our srilanka tour . Amazing , compeletely amazing place ! The staff is so so good , like all of them are nice , especially Lalit . Will remember this jungle stay forever

We visited the Ella Jungle Resort in Feb 2025 and this was a big disappointment. We had two cottage rooms above each other (Room 8A and 8B) and the state of the room was pathetic. The location and surroundings are picturesque within heart of nature. However the rooms are are badly designed with poor lighting and amenities. For the price charged this was a clear rip-off. Visible signs of poor maintenance and hygiene. Bathrooms are equally badly designed with no planning as well with low pressure of water. Food quality was equally bad with small portions and lack of taste The only saving grace was the prompt and efficient service by the local staff. Very courteous and tried to help inspite of all challenges. Must compliment them for their attitude and helpful nature

resort is good infrastructure wise it’s a different experience however service is pathetic, they don’t understand english, food variety not there, morning breakfast package was a false commitment as they don’t have much menu…even egg they could not serve … washroom was pathetic , no cubbard in the room.

We made a booking in 2020 and paid a Rs 21600 advance. But then the hotel closed possibly due to Covid and renovations and they were closed for a long time. After they opened, we tried to contact them in all ways possible (telephone call, SMS, email, WhatsApp) to get a refund (as it was not our fault that the hotel couldn't honor the booking), and this went on for months. They would say they would check and get back but never did. Obviously, as we don't go to Ella that often, we just left it at that and waited to hear from them. We did send an occasional reminder though. Now, as we got a chance to go to Ella, we asked if they could let us use that advance. I got very blunt and rude replies saying that as the managing company has changed they can't do anything. Didn't even try to contact the previous company to see the possibility of getting our money back. Didn't even try to see this issue from the customer's perspective. Are customers responsible for management company changes? Don't they inherit the accounts from the previous company? Aren't they bound to honor bookings made by the previous people? Shouldn't they at least try to see from the customer's side and have the decency to send courteous replies? This was the last rude reply I got on WhatsApp "It's our responsibility to pay you which you made payment to another company 2020? You have to solve the issue at the same time. We are sorry and we can not do anything with your payment. Pls don't text us regarding this anymore". The company name seems to be Ravana Valley Pvt Ltd. Be very weary of properties managed by them. Be very careful when booking this hotel.