Cristalino Lagoon Front Hotel, Restaurant & Spa
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1 night
1 room, 2 adults, 0 children
All properties in Bacalar

Cristalino Lagoon Front Hotel, Restaurant & Spa

511 Costera, Bacalar, Quintana Roo, 77933, Mexico
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hotel overview picture
Amenities
Sunbathing area
2 Outdoor swimming pools
ParkingFree
Bar
Restaurant
Taxi booking service
Tour and ticket booking service
24-hour front desk
All amenities
Property Description
CRISTALINO Lagoon Front Hotel, Restaurant & Spa is a boutique hotel special category for people over 17 years of age, located on the banks of the Bacalar Lagoon, the most important of the lagoons in the south of Quintana Roo and popularly known as the 'Laguna de los Siete Colores'.
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9.0/10
Great
Cleanliness9.1
Amenities9.0
Location9.0
Service9.0
All 101 reviews
Surroundings
Airport: Chetumal International Airport
(39.1 km)
Landmarks: DayTour Bacalar
(<100m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe King Size Partial Lagoon View
5

Deluxe King Size Partial Lagoon View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Junior Suite with Partial Lagoon View
7

Junior Suite with Partial Lagoon View

1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Deluxe Double Partial Lagoon View
5

Deluxe Double Partial Lagoon View

2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Deluxe King Size Front Lagoon View
4

Deluxe King Size Front Lagoon View

1 King bed
Has window
Non-smoking
Conditioner
Shampoo
Soap
Terrace
Room Details
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Guest Reviews

9.0/10
Great
101 reviews
Verified Reviews
  • Cleanliness9.1
  • Amenities9.0
  • Location9.0
  • Service9.0
Average for similar properties in Bacalar
Most Mentioned
AI Summary
The rooms are spacious and comfortable with amazing beds and pillows. The staff is highly attentive and responsive, providing excellent concierge services. The location is great with top-notch service.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 11, 2025
Un lugar muy hermoso y tranquilo todos los que te atienden son muy amables y nos dieron mucha atención. El restaurante está muy rico y el lugar para estar en la laguna si sabes nadar o no es genial.
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J‍o‍s‍é‍ ‍A‍g‍u‍i‍l‍a‍r‍ ‍G‍a‍m‍b‍o‍a
March 21, 2025
Todo muy bonito. Unas vistas de la Laguna increíbles. El personal es MUY amable. La comida elevada en precio pero rica. Las bebidas deliciosas. Muy recomendado. Y está a cuadras de muchos restaurantes y el centro principal del pueblo
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R‍o‍i‍e‍ ‍T‍u‍r‍j‍e‍m‍a‍n
December 8, 2024
The hotel has no elevetors, and spiders everywhere. I paid for partial view and could not see snything. There are very few rooms that have a laguna view at all.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 25, 2024
Really nice hotel, there is nothing to complain about and we would come back anytime. Only drawbacks: - Service staff, especially in the restaurant, speak no or very poor English, which makes communication difficult - Only tiles in the rooms, which means the floor is not so comfortable. One or two carpets would be nice here, which would give the whole room more ambience
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O‍r‍l‍a‍n‍d‍o‍1‍8‍0‍0
September 20, 2024
It is worth mentioning the friendliness of the staff, the comfort of the rooms, the location and the view. The plus is that they lend you a kayak and a board, which makes for a unique experience on the lagoon. I will definitely return.
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M‍a‍r‍í‍a
September 2, 2024
They have scammed me out of a 100 euro deposit, they have not returned it to me and on top of that they have charged me 28 euros more without my consent from the card for spending at the hotel, when that money was going to be deducted from the deposit I gave and have not received. In total 128 euros. They have not given me a solution and they have blocked me.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 3, 2025
Excelente Ubicación, instalaciones, limpieza y servicio. El staff super amable desde el check in. Cerca del centro. El lugar es muy bonito, estuvimos 2 noches y no fue suficiente. Regresaría sin pensarlo, bastante moderno. La comida del restaurante es deliciosa y su mixologia ni se diga! La alberca es como una infinity, y en el muelle hay camastros para tomar el sol y nadar en la laguna. Suficiente espacio para varios huéspedes!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 13, 2025
My mom and I had a fantastic stay in this hotel, the place is amazing, the staff is super kind and friendly, the view and architecture make you enjoy so much Bacalar!!!! The food is incredible!!! The rooms are comfortable and very clean, at night it is very peaceful…

Services & Amenities

2 Outdoor swimming pools
Restaurant
Restaurant
Cristalino
Style: A la carte
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner, Cocktails
Business hours: [Mon - Sun] 07:00-22:30
More Amenities
Internet
2 Swimming pools
Outdoor swimming pool 1
Outdoor swimming pool 2Free
Parking
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–23:30
Check-out: 00:00–11:00

Front desk hours: 24/7

The host or staff will greet you upon arrival

Child Policies
Children are not permitted to stay in this room type.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
Breakfast not provided.

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2023
  • Number of Rooms: 19
CRISTALINO Lagoon Front Hotel, Restaurant & Spa is a boutique hotel special category for people over 17 years of age, located on the banks of the Bacalar Lagoon, the most important of the lagoons in the south of Quintana Roo and popularly known as the 'Laguna de los Siete Colores'.

Frequently Asked Questions

What is the cancellation policy for Cristalino Lagoon Front Hotel, Restaurant & Spa?

The cancellation policy for Cristalino Lagoon Front Hotel, Restaurant & Spa varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Cristalino Lagoon Front Hotel, Restaurant & Spa?

Standard check-in time at Cristalino Lagoon Front Hotel, Restaurant & Spa is 15:00-23:30 and check-out time is 11:00.

Does Cristalino Lagoon Front Hotel, Restaurant & Spa provide breakfast?

No, Cristalino Lagoon Front Hotel, Restaurant & Spa doesn't provide breakfast.

Can I bring my pet inside the Cristalino Lagoon Front Hotel, Restaurant & Spa?

As much as we love pets, unfortunately, we are unable to accommodate them in Cristalino Lagoon Front Hotel, Restaurant & Spa.

How far is the Cristalino Lagoon Front Hotel, Restaurant & Spa from the closest airport?

The closest airport is Chetumal International Airport, and it is about 39 mins from hotel by car (39.1 km).

Is airport shuttle service offered by Cristalino Lagoon Front Hotel, Restaurant & Spa ?

No, the Cristalino Lagoon Front Hotel, Restaurant & Spa doesn't offer airport transfer services.

About This Property

Nearest AirportChetumal International Airport
Distance to Airport39.07KM
Average Price FromPHP16454
Hotel Star Rating5