Popular Bac Ninh 4-star Hotels

Perfect function, multi-language service staff, clean rooms, but poor sound insulation, wifi is not very stable

For a Southeast Asian country, the room in this hotel is quite large and not depressing to live in. The most surprising thing is that the room rate is only around 200 yuan. The free breakfast on the third floor of the hotel is very rich, the environment is comfortable and clean, the Vietnamese girl at the front desk can speak Chinese and is very enthusiastic. If I come to Vietnam next time, I will choose to stay here again. It makes me feel safe and comfortable!

From booking to check out the stay at the Viet Long Complex Residence was excellent. Gives you most of the services you expect with a hotel, but provides a kitchen area and that home living feel. The apartment was new, clean and modern, with ample space in both the living area and the bedroom, with a large bathroom (shower only) off the bedroom and a separate shower room off the kitchen area. Great for not just for short stays, as I did, but for longer term rental as well.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

酒店交通便利。很醒目的招牌，一眼就能準確找到。大廳寬敞，設有閲讀區和泡茶區域，各類中文書籍和越南文書籍。感興趣的都可以翻閲。房間很滿意，是我喜歡的高層獨立落地窗陽台。浴室乾濕分離，有辦公桌，很方便放電腦工作。有事撥打0call前台，都能快去響應，而且中文很好。贊！！！

No hot water, Wi-Fi is unstable and disconnects If the counter cannot understand Chinese, they will hang up directly. Poor internal management of the hotel There was a fire that day and I hurriedly escaped. It seems there was no sprinkler equipment. Such a bad experience for the first time

The room is a bit musty! Breakfast is simple. Everything else is fine.

박닌 출장으로 호텔에 잠시 머물렀는데 깨끗하고 좋습니다.

Very good serivces, and the staff is very helpful and friendly

Very nice hotel.They gave me big room very comfortable and location very nice and easy shopping.Their breakfast was very good. I will go again