The Kylestrome

We booked one night at the hotel but decided to leave shortly after checking in. We had specifically requested twin beds, but the room had a queen bed instead. There was no staff on-site to help, and when we called customer service, they told us no one would be come over to resolve the issue. We also noticed that the entry code for the main door was the same as our room code, which felt quite unsafe — it seemed like anyone with access to the building could potentially get into the room. We reported our concerns to the hotel and asked for a refund, but our request was declined. The worst experience I had with an hotel.

I loved my stay here, easy to check in, no issues, room was lovely and clean and spacious, good location and I would look to stop here again

We stayed here due to issues with Craig Tara! The hotel is lovely and central to Ayr! Close to all shops and restaurants/bars. It is a smart hotel, meaning you check in using your phone and they email your room number and code to your room on your phone. No keys needed. Which is very convenient’ The rooms do get cleaned daily while using! The room we had was lovely. Great working tv, the bathroom was good, very modern. They had extra toilet rolls, hand soap and even shampoo/conditioners and body wash! Towels included. In the room you also have a wardrobe, table and chair with a big mirror and a sofa! The room also comes with tea/coffee, a coffee machine, biscuits and bottled water. Quiet hotel which is also great! The cleaning staff are lovely. There is also parking attached to the hotel and it has plenty of spaces and it’s free! I would 100% recommend this hotel and would return!

A nice enough hotel, with nice coffee and biscuits in the room, and nicely positioned. Main complaint is that this hotel requires a £100 refundable or £11 non refundable security deposit. I didn't notice this till after booking and on arrival at the hotel. It's buried in the fine print of booking. Com and not mentioned at all on the hotel's Web site at the time of my stay. So....no choice, but I was very unhappy having never been required to give this in any hotel in my 45 years of traveling. It's an unstaffed hotel, so no-one to talk to about it on arrival, and no way are you getting your room access code without paying in advance. Then, the stress of wondering whether it would indeed be refunded, and having to check my credit card account for it every few days really detracted from my stay. By the way, the hotel says they may take up to two weeks to refund it in the check in process. Just not a customer focussed approach and I wouldn't stay again solely for that reason.

Facilities excellent. However the auto check in was frustrating and tiresome. An ‘extra’ charge appeared at check in apparently for room contents insurance. Never heard of this at any other hotel we have stayed at. Felt a bit underhand not showing this charge at the time of booking.

Hotel was very clean and rooms were spacious.hotel was great location was spot on. The shower was quality aswell . Well worth the money would stay again the restaurant looked amazing but never used it. The beer garden front and back look good aswell