Premier Inn Ayr A77/Racecourse

We have had a great stay at the Ayr Racecourse premier inn. Not only is it clean and modern and easy to get to from the motorway but the staff are excellent. Andrea and her colleague on her reception were so friendly and couldn’t do enough for our young family. The restaurant and food was good and nice atmosphere. Would definitely recommend.

Premier inn/ayr racecourse (room 319) There is a heater at arm length to the right side of the main bed which makes a bang noise and a light goes on at the top of the heater. This happens through night when the heater goes on. It would make sense to A) have the heater on a wall further away, eg facing, bottom of bed. B) a heater that isn't as noisy and without a light at top. C) a heater that can be switched of at the switch. 3 nights here with my family I'm more tired than I was when I left home.

Great location. The lady that checked us in on Friday afternoon at around 6pm was brilliant, so cheerful and helpful, a real credit to premier inn. We are dinner here on the first night. There was a female member of staff in the restaurant and bar area who was supposed to be managing that area. We waited at the plectrum to be seated. The staff member was more interested in flirting with a drunk male sitting at the bar who she clearly knew ( we were stood right in front of her). After waiting for around 5 minutes without any acknowledgment the female disappeared upstairs with the drunken male! The poor lady that had checked us in on earlier came over and seated us and took our drink order. After around 10 minutes the other female still hadn’t reappeared. The other lady from reception was running around, clearing tables, rushing back to reception to check people in. She then took our food order. The other female eventually reappeared and was lazily lolloping around doing nothing while the receptionist was serving at the bar, clearing tables etc. the lazy one cleared one table. The lazy female eventually bought out our dinners which were cold! The eggs, chips and other items were so cold that we left them! She had just left them sitting in the side rather than bringing them to our table whilst they were hot. She didn’t even ask if we needed anything when slamming the food down and disappearing. The lady on reception had to take our payment as Lazy had seem us eating to pay and just left us standing there for 10 minutes whilst she hid in the kitchen so she didn’t have to work. The worst employee that we have come across at the premier inn, we feel sorry for her colleagues having to pick up the slack. The other staff were all really helpful and kind. The housekeeping lady was lovely on Saturday morning. The room was clean and modern, different to any other premier inn that we have stayed in with purple lighting in the bathroom. The room was really nice. Even though we were opposite the lift, there wasn’t any noise. The parking was good as well. We would return.

Just wanted to say Leanne and her team have gone above and beyond today. The storm conditions have caused so much chaos today and the added pressure on the staff has been dealt with amazingly. Still all with a smile and a laugh. Thank you to you all!

We stayed at the Premier Inn when we visited Scotland as well as many other visits over the years. We always have the best nights sleep. The bed is so comfortable, the duvet is so soft and cozy and the pillows were perfect. Room was spotlessly clean. I would definitely stay there again

On arrival after a long journey we was told there was no food available because the kitchen was closed as they had no chef. When we got to the room it was cold, was told we had to keep the card in to keep heater on but this did not work. 2nd night very limited food available from menu. Waited over an hour for our food was told they were waiting for gravy which arrived as attached picture and food was cold. One of the members of staff was very unpleasant and had a terrible attitude with me when I asked where our food was. I’ve stayed at several Premier Inn’s and never had these problems before. I do not recommend anyone to stay at this particular Premier Inn and I will definitely not be staying there again.