hotelF1 Avignon Centre Courtine Gare TGV

Very warm welcome. We arrived late at night, but no problem. The room is small but very comfortable. The bathroom is clean.

If you don't want to be upset, just book. This hotel should be closed for rectification! I booked this hotel through the Ctrip platform on July 10th, stayed for two consecutive nights, and paid a deposit on Ctrip. At around 18:00 on the evening of the 10th, my child and I were still on the French train and had not arrived at the hotel. I received a bank notification that the room fee had been deducted. I was a little puzzled at the time and didn't pay much attention to it. After all, it is normal for the deposit to be deducted in advance. At 22:00 in the evening, I went to the hotel front desk to check in and was told that someone had checked in under my name. I took the reservation and expressed my surprise and asked for verification. The result of the verification was that another lady surnamed YANG-1 with a household registration in Inner Mongolia had checked into the room I booked. It was inevitable that there was a mistake. I asked to give me her room, but I found that someone had already checked in her room, and there were men's items in the room but no one was there. I asked to continue to check, and finally found out in 1 hour that another lady surnamed YANG-2 and her boyfriend were staying in the room of YANG-1, and they have not returned to the hotel yet. So, it is certain that their staff made a mistake when checking us in that day. I started to get a little angry at that time, and I suppressed my emotions and told them that no matter how they made a mistake, I had already paid the room fee, and they just needed to find me an empty room, and I would not care. It took me nearly an hour to check and found that there were no vacancies in the entire hotel! No vacancies! That is, the hotel was oversold! ! ! ! At this time, the boss began to discuss with me to coordinate me to another store in her chain hotel, and help me call a taxi to take me and my child there, and they would pay the taxi fare and the difference in the hotel. I was more vigilant and checked the location of the other hotel. It was located in the super suburbs of the city and there was no public transportation. (Everyone knows that when booking a hotel when traveling, transportation is the most important consideration. The hotel I chose at that time was within walking distance of the high-speed rail station, because I didn’t want to walk too far with my children at night and it was not safe, and there were 2-3 bus stops to the city center within a 1-minute walk from the door of this hotel, which was convenient for travel), so I explained the situation and firmly rejected this plan, and asked to either arrange coordination nearby or arrange it near the city center. It was the International Theatre Festival in Al**on at that time. After making a round of phone calls, I learned that all nearby hotels were fully booked. Later, they arranged for me to stay at an IBIS budget hotel near the city gate. It was relatively convenient for my subsequent visits, so I accepted it. Before leaving the hotel, I confirmed with the hotel manager that we had agreed on the following things: 1. Refund the full amount of her hotel (because I didn't stay there at all) 2. They helped me call a taxi and paid for my taxi fare 3. They paid for the price difference between my new hotel and her hotel 4. I asked for the hotel manager's phone number and left my bank account number. The manager promised to either send me cash the next morning or transfer the promised fee to my credit card by instant transfer. After reaching an agreement, the front desk called a taxi for me, and I arrived at the new hotel at a cost of 17.8 euros. I checked in at about 1:30 a.m. the next day. At about 9 a.m. the next day, I called the manager ANAIS, and she began to shirk that they could not send cash immediately and that a refund required a process. Well, I have been dealing with the French for more than 20 years. I understand the French way of doing things, and I don’t want to delay my travel arrangements, so she said that the procedures will definitely be completed within a week, and I will accept the refund. She asked for their email address, and I sent them the taxi and new hotel invoices for the first time at around 9 o'clock. A week later, I did not receive any refund, so I contacted them by email to inquire about the process and asked for an accurate refund time. The next day I received a reply, asking me to submit bank-related information and invoices again (I had already given them once when I left the hotel on the day of check-in, which means that they did nothing in a week!!!, and did not fulfill their promise at all) I submitted my bank card information again by email on July 19, asking when the refund would arrive, but there has been no reply so far!!! I booked the hotel through Ctrip. At that time, I first believed in Ctrip's platform capabilities, and secondly, I didn't want to waste all the remaining time of my trip to France dealing with this matter, so I didn't pursue the responsibility again, and planned to wait for the hotel to reply, or contact Ctrip to handle the follow-up after returning to China. I contacted Ctrip for the first time when I returned to China on July 29 to explain the whole thing clearly. When I communicated with the hotel, I understood that mistakes are inevitable for any person or organization, so I accepted the solution confirmed by the store: 1. The store refunded my original hotel room fee 2. The store was responsible for paying the difference between the new hotel and the original hotel + taxi fare. But after I was ignored by the hotel for 20 days without any apology or active cooperation in the refund process, I needed to return to China to contact Ctrip for follow-up. I expressed my latest demands to Ctrip: 1. Refund my original hotel room fee in full 2. Refund the new hotel room fee in full + taxi fare. You know, due to their mistake, I was delayed for three hours before checking in, which made me very angry. I took a taxi to change hotels with my underage children in the early morning, and thank God there was no safety problem. After going through several customer service, as of August 9, 1. I have not received any refund from the hotel or Ctrip 2. It seems that the hotel denied the fact of the mistake and refused to refund 3. At present, the accommodation fee + taxi fee for two nights in each hotel are all borne by me personally. Because it involves credit card repayment, I have paid it off... I don’t know how long it will take to follow up on this matter, but I will definitely insist on my demands. Regarding the French hotel’s disregard, Ctrip’s long coordination cycle, and the powerlessness of fighting for members’ rights, I will definitely not let this matter go unresolved. The hotel’s over-selling and losses should be punished accordingly. I have submitted a complaint to the relevant French department. No matter how long it takes, I will pursue it to the end and let the hotel get the punishment it deserves. I have communicated with Ctrip’s specialist for more than 10 days, but there is still no clear and satisfactory response. As a platform, the failure to effectively and reasonably deal with the losses caused to members by unscrupulous merchants should also be paid attention to by relevant departments, and even punished. Note: I have no obstacles in communicating in French, and there is no problem of misunderstanding in language communication. I have kept all the recordings and text materials of communication with French hotels and Ctrip. The cost involved in this matter is one aspect, but the main thing is that the whole handling process is really disgusting, so it must not be condoned.