hotelF1 Avignon Centre Courtine Gare TGV

Réservation : top ☑️ Accueil : serviable et souriant, merci ☑️ Chambre : équipée et propre ☑️ dommage pour les bruits qu'on entend, venant des autres chambres... Petit-déjeuner : croissant, pain, café, jus, ... Top ☑️ Petit mais mignon ☺️ Très convenable pour une nuitée. On reviendra ☺️

If you don’t want to be upset, this hotel should be closed for rectification! I booked this hotel through the Ctrip platform on July 10, stayed for two consecutive nights, and paid the deposit on Ctrip. Around 18:00 on the evening of the 10th, my children and I were still on the train in France but had not yet arrived at the hotel. We received a bank notice that the room fee had been debited. I was a little confused at the time but didn't pay much attention to it. After all, it is normal to have a deposit for check-in and be debited in advance. I went to the hotel front desk to check in at around 22:00 in the evening and was told that someone had already checked in under my name. I took the reservation form and expressed my surprise and asked for verification. The verification result was that another lady with the surname YANG-1 from Inner Mongolia had checked into the room I reserved. It was inevitable that there was a mistake. I asked her to give me her room, but it turned out that her room had already been reserved. Someone is staying, but there are men's belongings in the room. I asked for further verification, and after an hour I finally found out that the people staying in room YANG-1 were another woman named YANG-2 and her boyfriend, and they had not returned to the hotel yet. Therefore, it is certain that their staff made a mistake on us when checking in that day. I started to get a little angry at that time, suppressing my emotions and told them that no matter how you made a mistake, I have already paid for the room, you can find it. Just give me a vacant room, I don't care. After spending nearly an hour checking here and there, I found that there were no vacancies in the entire hotel! No vacancies! In other words, the hotel is overselling! ! ! ! At this time, the boss began to discuss with me to coordinate me to another store of her hotel chain, and help me call a taxi to send me and my children there. They would pay the taxi fare and the difference in the hotel. I was more vigilant and checked the location of another hotel. It was located in a super suburb of the city and there was no public transportation. (Everyone knows that transportation is the most important factor to consider when booking a hotel when traveling. The hotel I chose to book at that time was within walking distance of the high-speed rail station because I didn’t want to take my children too far at night and it was not safe, and this hotel is in front of the hotel. There are 2-3 bus stops to the city center within a 1-minute walk, which is convenient for sightseeing), so I explained the situation, firmly rejected this plan, and requested that we either arrange coordination nearby or arrange it near the city center. It was the Avignon International Theater Festival, and I made a round of calls and learned that all nearby hotels were full. They later coordinated me to an IBIS budget hotel near the city gate. It was relatively convenient for my subsequent visit, so I accepted. Before leaving the hotel, confirm with the hotel manager that you have agreed on the following things: 1. Refund me the full price of her hotel (because I didn’t stay at all) 2. They called a taxi for me and paid for my taxi fare 3. They are responsible for paying the price difference between my new hotel and her hotel. 4. I asked for the hotel manager’s phone number and left my bank account number. The manager promised to either send me cash the next morning or transfer the promised fee to my credit card via instant transfer. After reaching an agreement, the front desk called me a taxi and it cost 17.8 euros to arrive at the new hotel. Check-in was already around 1:30 in the morning the next day. I called the store manager ANAIS at about 9 a.m. the next day, and she started to argue that they couldn't send cash right away and that the refund needed a process. Well, I have been dealing with French people for more than 20 years. I understand the French way of doing things, and I don’t want to delay my travel schedule, so she said that the procedure will be completed within a week and the refund will be received. I accepted it and asked for their Email, around 9 o'clock I sent them the taxi and new hotel invoices for the first time. A week later, I did not receive any refund. I contacted by email to ask where the process was and asked for an accurate refund time. I received a reply the next day, asking me to submit bank-related information and invoices again (I had already given them once when I left the hotel on the day I checked in, explaining that they had done nothing in a week!!!, and they had not fulfilled their promise at all). I July 19 I submitted my bank card information via email again on the same day and asked when the refund would arrive. No reply so far!!! I booked the hotel through Ctrip. Firstly, I believed in Ctrip’s platform capabilities, and secondly, I didn’t want to spend all the remaining time of my trip in France dealing with this matter, so I didn’t pursue the responsibility and planned to wait for the hotel’s reply. , or contact Ctrip to handle the follow-up after returning to China. When I returned to China on July 29, I contacted Ctrip for the first time to explain the entire incident clearly. When I communicated with the hotel at that time, I understood that mistakes by any person or organization are inevitable, so I accepted the final solution with the store at that time: 1. The store refunded my original hotel room rate 2. The store was responsible for paying the difference between the new hotel and the original hotel + taxi fare . But when I was ignored by the hotel for 20 days without any apology or active cooperation in the refund process, I needed to return to my country to contact Ctrip to handle the follow-up. I expressed my latest demands to Ctrip: 1. Refund my original hotel in full. Room fee 2. Refund the full hotel room fee + taxi fee to the new hotel. You should know that due to their mistake, I was delayed for three hours before checking in. I was so angry that I took a taxi to change hotels in the early morning with my underage children. No Thank goodness safety issues occurred. I have experienced several customer services successively. So far on August 9, 1. I have not received any refund from the hotel or Ctrip 2. It seems that the hotel denied that it was a mistake and refused to refund 3. Currently, two nights are spent in each hotel. The accommodation fee + taxi fee are all borne by me personally. Since it involves credit card repayment, I have already paid it off... I don’t know how long it will take to follow up on this matter, but I will definitely stick to my demands. Regarding the French hotel’s disregard, Ctrip Given the long coordination period and the inability to fight for members’ rights, I will definitely not let this matter go unchecked. The hotel should be punished accordingly for the losses caused by over-selling. I have submitted a complaint to the relevant French departments. No matter how long it takes, I will pursue the case to the end so that the hotel can get the punishment it deserves. I have been communicating with Ctrip specialists for more than 10 days and have yet to get a clear and satisfactory answer. As a platform, if the loss caused by unscrupulous merchants to members cannot be effectively and reasonably dealt with, it should be paid attention to and even punished by relevant departments. Note: I have no barriers to communicating in French, and there is no misunderstanding in language communication. I have retained all recordings and written materials of communication with French hotels and Ctrip. The cost involved in this matter is on the one hand, but the main reason is that the whole process is really disgusting, so it must not be condoned.

1/ The experience was very bad. I was sleeping at noon and was woken up by a sweeper with a *** blood who opened the door and said that he needed to clean up. It turned out that they did not communicate with the front desk that our reservation was for several nights. I'm a girl, so luckily I was in the room with my clothes on. They did not apologize afterwards and had a very bad attitude. There is also racial discrimination against Asians. 2/ Because I felt uncomfortable and had to stay in the room for a day, I asked another cleaning staff to come and clean it first. Otherwise, their cleaners would not be able to get off work. In the end, this *** woman was sent over. She cursed and only used a vacuum cleaner to vacuum the floor very roughly. After cleaning, it was still very dirty. The attitude is still bad. I was uncomfortable and didn't have the energy to argue. But when she saw that I didn't reply, she got even more aggressive. I couldn't help it anymore, so I started arguing with her. Later, her boss joined in and stopped me indiscriminately. Because there was no way to unsubscribe, in the next few days, I had to hang a "do not disturb" sign at the door because I didn't feel safe. I really don't dare to stay in a hotel like this. I am worried that someone will break in at any time. There is no privacy at all. And as if someone owed them money, they were so fierce that they wanted to hit them. When traveling abroad, it is not good if your personal safety is compromised. And because traveling is supposed to be in a good mood, it was all ruined by them.

Facile da raggiungere. Ottimo rapporto qualità prezzo

The room is a typical European small hotel room Fortunately, the location is very convenient, less than 20 minutes walk from the high-speed rail station It takes only 10 minutes to walk to Carrefour Burger King, which is very convenient However, there is no toilet in the room, and you need to use the public toilet partition type to shower and go to the toilet. It is not convenient in winter when the temperature is low

It is about 20 minutes' walk from Avignon TGV.

Llegamos tarde, el joven de recepción fue encantador y el check-in fue rápido. Habitación limpia, duchas también. No había mucha gente así que fue una noche muy tranquila y dormimos bien. Por la mañana, la recepcionista era encantadora (no sé su nombre, pero es de Verdún) y el desayuno decente. En general, una estancia perfecta para este tipo de tarifa, ¡y valoraríamos muy positivamente esta dirección!