Macdonald Aviemore Hotel

Guests appreciate the immaculate gift shop and clean rooms. The central location provides easy access to facilities and attractions. The staff are accommodating to pets and offer great service in the restaurant.

Visited as a family of 3, we stayed in the Aviemore hotel. Some of the reviews mentioned it was dated and unclean but to be fair, while it looks dated outside and the inside was a tad dated, it was fairly clean. I had seen mention of the lift not working for a few months but on our visit it had a brand new lift so has been rectified. The room on the 2nd floor looked like it had a fairly recent bathroom upgrade too. We didn't try any of the on site restaurants but did visit the Indian restaurant on the main street, it was lovely, highly recommend. We used the pool a few times, clean, a tad cold but fine once you were in for a few minutes. - staff at the pool were fantastic from the reception to the life guards Towels are provided at the pool reception free or charge, lockers are free to use, changing room area was clean and warm. Water slide, wave machine, spa and sauna were all working as they should during our visit (seen a few reviews with issues). Nice grounds, plenty on site parking, staff all very friendly. My one one point id add, we checked in at 430pm on sat 26th July. The lady who checked us in was, to put it honestly, rude, unpleasant, uninterested. I generally stay in various budget no frills hotels week in week out with work and Ive never had service like this, when literally all I done was check in! - a french customer a few in front must have received an emergency call to reception from a hospital and was trying to get information from the lady around what time she had taken the call, the lady asked 11, 12, 1, 4? And the receptionist kept saying I've no idea what time, I just took the call, I can't help you, the lady then dashed off in a hurry, receptionist rolled her eyes at the next customer then sighed throughout his check in. I then greeted the receptionist with a bright "good afternoon" and was met with Name? *Worlds largest sigh* Followed by, a piece of paper asked to check, sign and car reg number *sigh* Key, 2nd floor, lifts through that door, breakfast through that door *sigh* Terrible service, and I generally don't complain about the service anywhere! But thankfully was an exception and the rest of the team were fantastic