Business Hotels in Austin

From beginning to end it was not a great experience. The front desk lady who checked me in was not helpful or friendly unlike Elizabeth her coworker who was amazing with other guests as I saw her assist other guests. She didn’t provide any info. I had to ask. Did not recognized me or thanked me for gold member status. Did not provide parking info besides a QR code and told me to scan it at gate. We went to the room, dropped our things and left to our vehicle in the parking lot. I inserted the parking ticket… please pay $10!!!!!! What? $10 for 30 min !!! We went to grab dinner and we’re concerned of having to pay parking every time we went in and out. So we tried to do all we could before returning to the hotel. Since covid cases are going up we took our sandwiches and tried calling the hotel to ask about the parking situation but no answer until we were already out of area. Came back and there wasn’t really any places to sit down and eat a meal besides sofas and coffee tables. We were only staying one night. Checked in around 5, and a few hours later, literally i was already receiving a notification for checking out! The scant amount of staff we encountered on the floors were not friendly, we greeted them. Only one employee near the pool area actually was friendly and helpful. The bed was so uncomfortable, i was not able to sleep well until around 4 am. At approximately 840am I believe it was housekeeping knocking on my door and tried to open it. Woke me up. I couldn’t fall asleep anymore. I don’t understand why they would do that if check out was at 12. That has never happened to us on previous stays with another chain we usually stay. We almost never have any complaints from our stays. Went to eat breakfast at the restaurant there. That was not great either. We had a $15 credit per person for 2 towards breakfast. Juice $6, about 8oz. Plates, from $12-16. So, i ordered a plate with pancakes, eggs, potato and ham. The pancakes were like cardboard, they got stuck in the roof of my mouth. Juice wasn’t great, tasted like juice from carton. My son ordered an omelette with spinach and cheese, fruit cup and juice. Same issue with the carton juice, the omelette he says looked like someone dropped a bucket of spinach on it. The fruit wasn’t fresh. We are thankful for the manager that approached us and heard our issues with the food. He took care of that.