Aurora Hotels with Airport pickup service

First let me say that I normally post very positive reviews but that is not the case this time. Also, I can only speak for the room we were in which was 413. The room was very clean and you could smell the sanitizer when we first walked in the room. It was not overpowering but you could smell it. My issues with this particular room were the bathroom. The lighting was extremely poor and it was not conducive to applying makeup. Also, the shower is not setup very user friendly. The door can swing in or out but it is positioned so that when you turn on the water to warm it up you have to step in and get blasted with cold water. Not something I cherish to have happen. At one point during our stay two out of three elevators were out of order. When we left there was still one elevator that was out of order and had been most of our stay. The front desk staff was not friendly and no one at the desk gave me a warm and fuzzy glad you are here feeling. The best of the staff is in the restaurant and the shuttle driver. Shout out to Kookie, Jessica, Fernando and Jason in the restaurant. They definitely know how to interact with the guests and make you feel welcomed. Austin the shuttle driver was friendly and courteous. I would love to give this hotel an excellent rating but in my humble opinion nothing except the restaurant and shuttle driver are worthy.

The hotel was nice for what we paid for. Most of the staff members were also very friendly. The support staff was especially nice and always happy. However there was one person at the front desk who was exceptionally rude to me on one occasion. I had called to request tissue paper and towels and spoke to a lady. She indicated they would bring it up to us (usually we had to go down to retrieve. Never did this before at other hotels.). Thirty minutes later we were still waiting on the items. I called again and a guy answered. He told me to be patient and housekeeping just arrived and will bring it. Before I could respond to ask if I can just come for it instead HE HUNG UP ON ME. I had to call back and ask that question. I thought it was so rude for him to tell me to be patient AFTER 30 MINUTES and hang up on me. I didn’t get his name but I remember he wore a nice yellow blazer one day during the trip.

I have so much to say! Phenomenal hotel and service💚 Jason one of the mgrs at the front desk went ABOVE and beyond from check-in, to me losing my eyeglasses, to spoiling me with amenities and check-out. There was a young woman hate I forgot her name but she was awesome. The gentleman from security who reviewed video footage, thank you! I was suppose to be at the Courtyard 15 mins east but happen to be driving around and just stopped in...canceled the other room and stayed here. New designed rooms was chic, lobby is amazing, Starbucks bevs onsite and restaurants. Keep it up and I will be back!!! One hiccup the lady that greeted me when I first walked in at the Hilton Honors counter needs to show better customer service skills. I always ask to see a room before check in and I’ve been an Honors member for 14yrs. She insisted “we don’t do that!”. Not sure what she thought I was attempting to do as I would left my passport or what have you but she was not kind! Short small frame woman with glasses and dark hair. I purposely avoided her the remainder of my stay. Once she verified with a mgr (Jason🥰) she had someone escort me. That’s all I wanted...but not friendly. Yeah I remember you you left an impression. Thankfully the rest of the crew made lemonade from lemons☀️

On a business trip, double early buffet, ok, the hotel is located in 15st, a minute to 16st mall, you can shop, the hotel front desk service is very good, the manager is very enthusiastic, there is a free computer on the first floor for office use.

The hotel is in a very good location, very close to the exhibition center. Everything is good except that there are no slippers and water. The view from the floor-to-ceiling windows is beautiful (the windows cannot be opened). The toilets and room types are good, and the service is also very good.

We stayed here a couple days on a college visit trip for my daughter. This hotel was a very positive contrasting experience vs our stay at a different chain in Amarillo. The gym was pretty complete with I think 4 treadmills along with elliptical and free weights. The towels in the gym were clean, smelled nice and were like thick bath towels. The room was clean and there were adequate towels and washcloths. The reception folks were nice and always acknowledged us when we came or went. Parking was easy and well lit. There were an adequate number of elevators. They put us in a higher floor when we checked in since our room wasn't ready at 3:30 PM. Our room was comfortable and clean. There weren't kids running up and down the hallway and we didn't hear noise coming from other rooms. I have nothing to complain about. It was all positive. Oh, and the included breakfast was excellent. They didn't over hype it, it was just very good by typical complimentary breakfast American hotel standards. Wifi was complimentary and worked fine. There are good restaurants within easy walking distance. The recommended restaurants was a nice, but I'd suggest 2 changes. Pepper's Asian bistro was much better than the recommended Thai Pot Cafe unless you specifically want Pad Thai. We ate at both. For Italian I'd recommend North Italia, which they listed but wasn't a staff recommended.

Me and my husband checked in on Thursday the 31st for a little getaway for a few days. The room itself was very nice. The attendees not at all. After we were finally able to check in we had to wait almost 5 mins for the only working elevator to take us to our floor. Not because it's a large hotel as it's only 5 floors but because it was extremely slow. My husband woke around 3 am and looked out the window to see that our truck was no longer there. Mind you we were not only under a light but also a working camera. When we went down to talk to the desk it took her a while to come out of the office and she rudely confirmed that our vehicle had been broken in to hot wired and stolen. She was annoyed by the fact that we reported it as and I quote it happens here all the time they will just drop it somewhere once the fuel is gone. She was in the office on her phone and not watching said monitors. Why have them if they are not going to watch them?? After almost 2 hours the cops came and again the attendee couldn't even call us down to meet them, the sheriff had to call us. That was the last time we were spoken to by the staff. The housekeeping staff would park there carts next to our room but we were never offered any service even though our booking was for 3 nights. The management never contacted us in regards to the theft. No one did. I will never be back here. We do plan on contacting corporate as we feel as though the hotel itself should have some sort of responsibility and also because it seems as though this is a regular occurrence here at this hotel.

My husband and I needed to stay at a local hotel while our place was getting renovated. The staff was amazing from management to housekeeping. We ended up having to stay over 40 days and everyone was so accommodating during this stressful time. The location was convenient. The hotel was kept up really well. They really care about how everything looks and how they make you feel. I HIGHLY recommend staying at this location.

The staff were all so welcoming and friendly, the rooms were clean and the beds were comfortable. The on-site restaurant was very good we had the bacon pizza because with was recommended by the bartender and it did not disappoint.

Nice place to stay m! They gave me cookies for renting a room that right there is enough for me