Sonesta Essential Augusta

Other than the very Nice staff, surely underpaid! This hotel is not a hotel that should be open to the public until it’s completely rehabbed to “BEST WESTERN HOTELS” Standards. 1- A non smoking room that smells like smoke and much more. 2- Bathroom with writing on the wall explicitly sexual in content, (Glad my daughter or granddaughter didn’t stay). 3- The floor on the side of window was dirty and carpet frayed. 4- Phone was missing parts 5- Wax drippings on nightstand 6- Krud on bathroom door 7- Ad with pictures states full breakfast, and it’s non existent… well That’s actually a plus because this property isn’t ready to serve food in this condition! Once again the Staff was excellent and very attentive. I as an In over a decade silver/diamond Best Western hotel member am very disappointed.

Do better I went for 1 night to attend an event. The manager was away so the staff had to jump the counter to check me. I appreciated the ingenuity. She checked the room and said it was deep cleaned. The sheets on one of the beds looked to have blood stains. There was no soap in the room. The extra security mechanism on the door was broke. There were stains on the bathroom towels. I usually bring some...glad I did.

Dirty and bathrooms not fully functional.

It’s located all the way in the back. Looks run down from the outside but I think they renovated inside. Not bad. Had a fridge but not plugged in. No microwave or telephone for the room. But it was decent. No problems.

Perfectly fine hotel for the nights we stayed here for the masters. Not the nicest, but was clean and affordable. Would stay again

When I arrived to my room the hall and room were filled with the smell of cigarettes (I hate the smell of cigarettes). The hallway is poorly lit giving it a horror motel movie vibe. I believe some of the guests were actively smoking as the smell of heavy cigarette smoking came and went during my two night stay. Upon entering my room, I noticed my carpet was hard or crunchy feeling which I thought was odd. I killed 3 spiders and my closet and bathroom shelves were covered in dust. The bathtub and shower walls were grimy and dirty. I don’t think my room had been reserved in a while and probably not cleaned prior to me checking in. I reported the tub issues to the front desk and they indicated they would send housekeeping to my room. However, when I returned to my room later that night the tub was not cleaned and my sheets had not been changed. I reported the cigarette smell upon checkout and the front desk staff said they would follow up as this was supposed to be a non-smoking area/facility. There is no sign on the main road to direct you to the Sonesta hotel as it sits toward the back of the road behind another seedy looking hotel called Heritage Inn. However, the exterior of the building is nice looking. They provide a continental breakfast but the hot foods were lukewarm/room temperature at best. The location is close to local malls and shopping areas, with plenty of restaurants to choose from. $507 for a 3 day/2 night stay and I didn’t expect luxury but decent service.