Mayuresh
December 10, 2024
Pathetic service and unfriendly staff. I dont understand why they hire such people. It was 28F temperature outside and almost 8:00pm evening. I had booked non-smoking two double beds luxury room which was prepaid. Staff says we dont have any room available. All we have is smoking and that too no two double beds. I book non smoking for reason. They said either take it or you can cancel booking and also we dont guarantee the room. I said it is prepaid and my room is confirmed and I need what I booked. I believe that is what advanced booking is for. They said please wait and if anything becomes available we will let you know. Tried contacting Trip.com, they were not of much help. I just took whatever was available as I dont want to go out looking for new rooms in freezing weather and on saturday night where the hotel rates are already sky high. I will recommend ignore Golden Nugget and look for Harrahs they have competitive room rates.