The 505 Collection Buckhead

Shai is a beautiful, courteous and helpful young lady that completed the check- in process for me. I had reserved a suite for one of my employees. The property is under renovations. The renovations in the lobby is complete and it is clean, very warm and welcoming. The laundry room, fitness center, jacuzzi and pool was clean. The suite was not renovated yet, but the price was very Affordable for the Buckhead area. Buckhead luxury hotels can be very expensive, especially if you want a full kitchen suite for a lengthy stay. The Standard suite has a full kitchen, living area with a sofa, TV, desk and separate bedroom and bathroom. The suite was clean and very comfortable for an extended stay. Property was safe and quiet.

IDK why y'all are advertising these beautiful pics when you rent out the reality to unsuspecting customers...my stay on March 31 was AWFUL and NO ONE cared and now I can't get anyone to refund my money or do anything at all to make this right!!! My Google review is as follows: Can't give zero stars so here we are at one. AWFUL. Got NOTHING advertised or paid for. Got a 2-BR suite but that's where it ends. Pics show beautiful brand new renovated clean apartment - reality is dark, dirty, dank, moldy, musty, bugs crawling through kitchen, obvious wear and tear and broken down everything. 4th floor - elevator barely operational. Trash all over property. Pool and hot tub = disgusting. No extra toilet paper in either of two bathrooms and barely enough for one night stay. Random people hanging in parking lot at all hours. Entire property smelled like ****. Front desk staff rude and seemed surprised when I complained and showed pics of internet promises. No offers of refunds.BAIT AND SWITCH.

We stayed here just before lock down and had a very acceptable experience. It was a budget price hotel but was enjoyable. I did not check the reviews when I rebooked. The standard has dropped considerably. The elevator was not working - and I think this has been the case for several months. Hence, due to heavy luggage we had a ground floor room which was rather dark and very gloomy. The card door lock did not work reliably and had about 6 keys before we got a single one to work correctly. On arrival, Sunday about 5pm, there were people in the car park that did not look like guests. It did not make us feel comfortable. Other reviews mention similar feelings. On the positive side, most of the staff were very helpful. The room was clean, and everything worked. However, it is a suite with cooker etc, but no plates, knives, forks etc. We did manage a frozen pizza, and ate with our fingers. Last time we stayed, we had a normal hotel breakfast, eggs, bacon etc plus toast, yogurt etc The current breakfast is extremely basic and very different to last time. It is now described as Grab 'n' go. The website photos shows a cooked breakfast. The hotel info states courtesy bus. This does not exist. Far worse, my wife requested a taxi from reception that they refused to - just gave her an Uber card. She is a pensioner, and does not have a US phone. Her only option was to walk. The hotel is smoke free, but the pillows were not totally smoke free. It is no longer a good hotel and we left after day two of our planned 3 day stay. When I explained it was not as before, nobody diagreed. I am waiting for a refund of the third night. Looking at recent reviews, many were responded to, mostly with a standard, often identical 'sorry you were not happy' response.