W Atlanta – Downtown

The lobby was absolutely beautiful. Our room was absolutely terrible. The beds were fine. The pillows were OK. The view was amazing. The bathroom was an accident waiting to happen. The Jacuzzi tub shower combo was extremely dangerous. There were no grab bars. You had to climb what look like three different types of material just to get into the tub. The showerhead was extremely high for someone below 6 feet in height. The dark colors were Depressing. The wall of the shower was a plexi glass type material where people on the other side could see you taking a shower. The toilet looked like it was in a prison sale or an old high school. All of our towels got wet because the tub shower combo didn’t have a long enough shower curtain. The shower curtain look like it fit a window not the shower. The door to the bathroom from the room was the same door as the toilet so that meant that you could not be in the toilet area and somebody else be in the bathroom area they were exposed to the entire room. Which meant if someone had to go number two in the bathroom, the entire bathroom with smell. It was in Americans for disabilities act nightmare. As someone who has arthritis I had to get help to get into the shower. On the second night I decided to go to another hotel where family was staying for the same wedding to take a shower because I was afraid to fall. I have stayed at many of Marriott hotels and expected so much more from The W. I was thoroughly disappointed in the bathroom. A serious upgrade is needed, or I will not be staying there again. And I will definitely tell my friends who have any handicap issues that, that is not the hotel to stay. It is not handicap friendly. I did not need a handicap room but in this case, maybe I should’ve requested one that is if they were available. And parking, I mean, what parking? It’s valet or nothing. And while this is not a hotel issue per se, heck getting out of the driveway of the hotel was another I-85, complete standstill. Outside of the horrible bathroom that is an accident waiting to happen, I am surprised that no one has called the Americans with Disabilities association. The bartender at the club was extremely slow. She needed help, especially on a Beyoncé concert weekend/other event that people were staying at the hotel for. There should’ve been at least three people working. Instead of the people walking around cleaning up and picking up glasses, while I appreciate that because it kept the place clean, she needed help. And as someone who is married to a Marriott bartender (in another state), he totally agreed. At one point he felt so bad, he was about to ask her did she need help. But as I reminded him, he was on vacation. Other than that, the club was beautiful. The set ups were nice for the Cowboy Carter-concert and for the people who were attending. The DJ was really great. The only thing I wish, was that Marriott should've given out those lapel pens that the reservationist had to those staying at th

We were charged for using the mini bar even though we did not use it. We called and submitted a complaint and the hotel reversed the charge. A month later they re-charged us. Very annoying and unnecessary to call and complain and file complaints when we did not use the mini bar. I suggest you take a picture of the intact mini bar before you leave to prove you did not use it.

Worst Hotel W ever. Don’t think it deserves the title. The pool was very small and extremely unattractive, the staff ignored us for ages and the music was too loud unless you are into discos. For a family totally unsuitable. On the positive side, the room was fine but a bit aged. Convenient location. Breakfast was ok with friendly staff.

The staff is AWFUL. rude and nasty and it’s sad. That bartender is the worst. Attitude is very bad and made me sad and melancholy. I’m a bonvoy member and purchased a day pass from ResortPass. Never again. I will take my hard earn money elsewhere… that bartender turned me off. Plus, the food was nasty. They did not adhere to my allergies. And the Pool’s cold.