TownePlace Suites Atlanta Buckhead

Staff Friendliness: Consistent praise for "friendly," "helpful," and "welcoming" staff, though specific names are excluded.

As a Diamond Hilton member and Hyatt Discoverist, I expect professionalism from upscale hotels. Sadly, my stay at the TownePlace Suites on May 24th was marred by manager Draco’s hostility– salvaged only by Betty’s exceptional kindness. Unacceptable Treatment: 1. "Do You Belong Here?" On arrival, Draco aggressively confronted me while loading bags, demanding proof I was a guest. He interrogated me about my relationship to the other guest on my reservation—deeply invasive and unprofessional. 2. Humiliating Scrutiny Despite a minor misspelling in my name (Taliaferro → [Actual Misspelling, e.g., "Taliferro"]), he checked my ID three times, argued about the error, and forced me to call Marriott corporate just to check in. 3. Zero Accountability When I addressed his behavior the next day, he dismissed my concerns and argued with me again. His conduct screamed, "You’re unwelcome." ✨ The Only Bright Spot: Betty (front desk agent) restored my faith: → Apologized sincerely for Draco’s behavior → Fixed issues with heroic patience and skill → Treated me with dignity – exactly what hospitality should be Marriott: Promote her. She’s your brand’s saving grace here. ⚠️ Final Warning: Due to Draco’s demeaning actions, I’ll never return to this location. Elite travelers: Steer clear unless you want to be treated like an intruder. Betty’s heroics can’t outweigh this manager’s culture of distrust.

Nice. Good location, helpful staff.