TownePlace Suites Atlanta Buckhead

Staff Friendliness: Consistent praise for "friendly," "helpful," and "welcoming" staff, though specific names are excluded.

As a Diamond Hilton member and Hyatt Discoverist, I expect professionalism from upscale hotels. Sadly, my stay at the TownePlace Suites on May 24th was marred by manager Draco’s hostility– salvaged only by Betty’s exceptional kindness. Unacceptable Treatment: 1. "Do You Belong Here?" On arrival, Draco aggressively confronted me while loading bags, demanding proof I was a guest. He interrogated me about my relationship to the other guest on my reservation—deeply invasive and unprofessional. 2. Humiliating Scrutiny Despite a minor misspelling in my name (Taliaferro → [Actual Misspelling, e.g., "Taliferro"]), he checked my ID three times, argued about the error, and forced me to call Marriott corporate just to check in. 3. Zero Accountability When I addressed his behavior the next day, he dismissed my concerns and argued with me again. His conduct screamed, "You’re unwelcome." ✨ The Only Bright Spot: Betty (front desk agent) restored my faith: → Apologized sincerely for Draco’s behavior → Fixed issues with heroic patience and skill → Treated me with dignity – exactly what hospitality should be Marriott: Promote her. She’s your brand’s saving grace here. ⚠️ Final Warning: Due to Draco’s demeaning actions, I’ll never return to this location. Elite travelers: Steer clear unless you want to be treated like an intruder. Betty’s heroics can’t outweigh this manager’s culture of distrust.

Had an excellent 2 night stay. The hotel is clean and well maintained. The room had all the expected amenities. The staff was very friendly. Easy parking. It's easy toget to, and very close to major retail stores.