Hotels near Buckhead, Atlanta

Booked a stay for an Elton John concert. First time staying at this property. Room was nice, location was great. But really wanted to take the time to write a review because of the phenomenal experience at check in with Toni-Ann. She was so sweet, joyful, and helpful and made the entire experience that much better right from check-in. I truly believe when things start off good from the get go you’re more than likely to keep that energy going for the rest of the trip - so thank you Toni-Ann!

The hotel staff are so friendly that everyone they meet greets them and asks how they are. However, the breakfast menu is limited, so guests staying for a long time may get bored with breakfast. taste is good

Very friendly staff, check-in/out super smooth. The room was comfortable but super noisy : it faces one of the main “interstate?” or Atlanta ring and noise insulation is very poor. One would expect better for such hotel. Location is great… building quality should be better.

this hotel is amazing! so fancy and reasonable price and great service!!! I enjoyed my trip so well and near restaurant and clubs was so goooood too

Used this hotel as a base to explore Atlanta and locations further out in North Georgia. I was travelling alone so tended to spend a lot of time in the room of an evening. I would say it was a fairly average experience and things were fine but I had expected a little more from the Sheraton brand. Photographs of communal areas like bars, restaurants and pool look far better online than they do in real life. Simply put, the hotel looks a lot nicer in pictures. My room had a slightly stale smell but the biggest issue I had with the aircon/heater. I couldn't change the temperature because it was broken and it couldn't seem to be fixed. Sadly that meant it was never quite right, either too cold or too hot and I had an engineer visit the room two or three times. One night, the mental cover panel hadn't been reattached properly and fell off in the night - unsurprisingly giving me an almighty scare! I don't remember being offered a new room (I *could* be wrong about that) and I don't particularly remember the desk staff being keen to help and get the issues sorted. In fact, they didn't seem delighted whenever anyone went to speak to them. Almost like the front desk was just part of their day job and they were juggling several other things - so probably not their fault. That did change in the evening when they seemed to have friends visiting in the lobby - music playing from phones and loud conversations. This didn't massively bother me, but I could see it being intimidating for someone looking to visit the front desk. Location was close enough to the tourist district (Centenntial Park, World of Coca-Cola etc) to walk but the area around the hotel feels a little run down. I'm never one complain about situations that can't be helped, but I think this hotel may be local to a homeless shelter and that meant quite a few people pitching very near the hotel. I don't think there was one occasion coming to and from the hotel on foot when I wasn't approached for money/food etc. One of these times was slightly nervy as the man became quite insistent and aggressive when I said I couldn't help. Generally, and this may be just me not feeling confident and knowing the area, I don't always feel ”safe” walking back to the hotel after dark. That may just be me! Lots of food options nearby though, so well located for that. Had a rental car and the parking facilities are good. All in all, it was fine but I've stayed at far nicer Sharatons and the pictures available perhaps offer a higher impression than the reality. With a little more effort and sharpening up service, customers would feel much more welcome. The aircon and heater issue was a frustration and I didn't really feel like it was taken very seriously. I personally wouldn't stay again as I like to spend time at my hotel but it was certainly a cheaper option than other hotels in the area, so it would be good for someone using it purely as a base looking for value for money.

We were only at this hotel 1 day and had multiple issues with a male member of housekeeping. At 9:00 am the hallway was completely blocked by housekeeping carts. Next the same staff member was in the hallway speaking loudly and playing music. The worst encounter with the same staff member was when he our door and proceeded to barge into our room at 12:07 PM. I had arranged a late checkout with the front desk staff, there was a do not disturb sign on our door and my wife and I were trying to take a nap before a long drive home. I would have given the hotel a 2.5 star rating if that was an option. The room was nice, it was clean and the front desk staff were professional. Another issue was two times in our short stay there was someone smoking week by the front door. Not a great place to bring kids.

After a long flight, we arrived at the Atlanta Airport at midnight. My family and I were too exhausted to make the drive to our next destination. I had a few IHG points and decided to use them at this hotel. I assumed the hotel would be average because of the location. I was ok with average because I was so exhausted. When we arrived, Keisha at the Front desk provided professional, upbeat, and kind service. The room was clean and the bed was comfortable. Upon checking out, I had a wonderful encounter with Dee at the Front desk. Again, I received phenomenal customer service. I will definitely add this hotel to list of places to stay.

Let me start by saying that I only stayed for a quick night, out in the morning. That being said and extremely tired I would like a nicer experience. The lobby was clean and the staff working that night where extremely nice and helpful. Went up to the room and right away you could smell a musky odor. There was 5 of us in our party and nothing else was available. Under the pull out couch we found food and drinks, and this was not guest services, who knows how long its been there. The shower needed shampoo and the bathroom door stuck. Again, we where just there to shower, sleep and leave first thing. Being a Hilton Hotel I would have expected it to be a little better with the room cleaning. But just want o mention that lately it seems the room Cleanness has gone out the window or not being supervised by anyone. In my opinion the hotel guest should not be having these inconveniences. That was may 2 cents. Safe travels