Guest User
April 3, 2025
We used the indoor hot spring, but there was green water dripping from the ceiling and the floor seemed unclean. Even though we made a reservation with breakfast included, we were told that "the price is for a room only plan, so breakfast cannot be prepared." We showed the reservation screen several times, but were told that "there is no one who can handle it" and "if you want to eat, you will have to pay extra," so breakfast time passed and we ended up not being able to eat. I don't know if it was because we were two women, but the attitude of the male staff member was very bothersome.
There was no apology once, and it ruined our fun trip. I don't want to use this facility again.
Original TextTranslation provided by Google