To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(24)
Positive reviews(10)
Negative reviews(1)
Fengfengfengfengfengfengfengfeng
Superior Double Or Twin Room With City View
Stayed in Dec 2024
Couples
61 review
4.7/5
Amazing
Posted on Jan 28, 2025
The room is large, clean and tidy. The shower water is the largest since arriving in Egypt, which is a good comment. Google Maps will misguide navigation, so be sure to keep your eyes open to find it.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad to hear that you found the room large, clean, and tidy, and that the shower water was satisfactory. We also appreciate the heads-up regarding the navigation issue with Google Maps, and we'll make sure to highlight this for future guests. If you need any further assistance or have more suggestions, feel free to let us know!
Guest User
Superior Double Or Twin Room With City View
Stayed in Nov 2024
Travel with friends
5 review
3.0/5
Posted on Jan 5, 2025
The breakfast was too perfunctory. Although it is a new hotel in Aswan, don't have too high expectations. There is no parking lot in the hotel, and it was scratched when I parked on the roadside.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We apologize for the issues you faced during your stay. We're sorry to hear that the breakfast did not meet your expectations, and we appreciate your input, which will help us improve. Regarding the parking situation, we understand how inconvenient this must have been, and we will look into providing better options for our guests in the future. Your feedback is important to us, and we hope to have the opportunity to offer a better experience on your next visit.
Mr.Rut
Superior Double Or Twin Room With City View
Stayed in Nov 2024
Business travelers
27 review
4.0/5
Very Good
Posted on Jan 5, 2025
It's far from Aswan, but the accommodation is very good.
Original TextTranslated by Google
Response from Property: thank you for your feedback! We appreciate you recognizing the quality of our accommodations. To address the distance from Aswan, we offer a complimentary shuttle service between City Max Corniche and Aqua Park. We hope this added convenience enhances your stay."
Yeying
Superior Double Or Twin Room With City View
Stayed in Mar 2024
Travel with friends
2 review
3.7/5
Posted on May 23, 2024
The location is bad, but the hospitality is ⚪︎
I didn't have breakfast so I don't know, but I have no complaints
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We’re glad to hear you appreciated our hospitality. We strive to make every guest feel welcome and comfortable.We’re sorry to learn that the location didn’t meet your expectations, and we hope to enhance your experience if you decide to stay with us again. If you have any specific suggestions, we’d love to hear them!Hotel Management
Anonymous User
Superior Double Or Twin Room With City View
Stayed in Mar 2024
Couples
10 review
4.5/5
Great
Posted on May 18, 2024
The newly built facilities are generally very good, but I didn’t see many people, so I was a little panicked, haha
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We’re glad to hear you found our newly built facilities to be generally good. We understand that a quieter environment can feel a bit unusual, but we appreciate your sense of humor about it!If you have any suggestions or thoughts on how we can improve your experience, please let us know. We hope to welcome you back soon!Hotel Management
Guest User
Superior Triple Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Feb 18, 2024
The room was big and the breakfast was good.
Original TextTranslated by Google
Response from Property: Thank you for your positive feedback! We’re thrilled to hear that you enjoyed the spacious room and found the breakfast to be good. Your satisfaction is important to us!We hope to welcome you back soon for another great stay!Hotel Management
Sissyshutu
Superior Single Room With City View
Stayed in Jan 2023
Couples
19 review
1.0/5
Posted on Feb 19, 2023
There is no hot water, the hotel superiors stipulate that no cancellations can be made, and the facilities are not up to four stars. The service staff are all locals who have a difficult life. They have good attitudes and are very attentive.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with the hot water and the facilities not meeting your expectations. Your comments regarding our cancellation policy are also noted, and we will take them into consideration.We appreciate your kind words about our staff. Their dedication and attentive service are truly valued, especially in challenging circumstances.Your insights are important to us, and we will work to improve the areas you mentioned. We hope you might consider giving us another chance in the future for a better experience.Hotel Management
Guest User
Superior Single Room With City View
Stayed in Dec 2023
Booked for others
7 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Good Satisfactory
Original TextTranslated by Google
Response from Property: We're glad to hear that your stay was satisfactory. If you have any specific comments or suggestions, we’d love to hear them.Hotel Management
Guest User
Stayed in Feb 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 14, 2024
It's a decent new hotel with clean facilities, and quite hotel. The staff are very polite, smiling and very helpful, I thank the reception team for everything, really all of you were wonderful. There is a hotel car and sometimes a mini bus that transported us to and from the hotel and its available at all times. I recommended this hotel, and will visit it again. Thank you again
Guest User
Stayed in Nov 2023
Family
3.0/5
Posted on Dec 31, 2023
City Max Aqua Park This hotel is in New Aswan, which is about 30 mins from the city centre. It’s a decent hotel with clean facilities and courteous staff. We were only there for one night but the experience was a good one. We didn’t use the aqua park but it could be a nice place for families with small children. The hotel provided us with a packed breakfast as we had to catch an early flight. It also has free WiFi. I recommend this hotel.
Tim 777
Superior Double Or Twin Room With City View
Stayed in Dec 2024
Family
40 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel is very good. My family also likes it. It is worth staying
Original TextTranslated by Google
Response from Property: Thank you so much for your kind words! We’re thrilled to hear that you and your family enjoyed your stay. We look forward to welcoming you back again soon! 😊