The St. Regis Astana

Все очень понравилось! Хороший отель! Чисто, уютно, отличный СПА.

衞生：很好 服務：非常好

Excellent hotel with a great location. Beautiful room with a good interior. Breakfasts are excellent: red caviar, prosecco on weekends and holidays. But there is one thing.... the staff is trained in complex-polite speech patterns and this seems to be good, but they do it for the most part, not sincerely and it shows! Behind the external entourage, during the stay, the staff's unwillingness to perform their duties properly is evident. During the three days of stay, the room was not vacuumed even once! When on the third day they did not even wash the glasses, I was forced to call the manager and point out the garbage on the floor and dirty dishes in the room, and demand that they clean it immediately! They cleaned, replaced the glasses with "clean" ones... in lipstick! Apparently they changed them from the neighboring room... Upon closer inspection, there are also traces of lipstick on the mugs! We call the manager again.. And no apologies to you, except for complex regrets that THIS happened to US! But THIS happened to them, not to us! The hotel claims a high level of service - the local staff neutralizes all the efforts of foreign managers. When leaving, you did not hear any kind words, except for a dry "goodbye".

The service is really bad

The service and room were beyond expectations, very good, and the layout was very comfortable. The breakfast was also very rich, and the swimming experience in the morning was very good. However, the faucet of the bathtub was broken in the evening, and two technicians came up to repair it for half a day but could not fix it. This was the only minus point.