The ONE Hotel Astana
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1 room, 2 adults, 0 children
All properties in Astana
The ONE Hotel Astana
No.13 of 4-Star Select Hotels in Astana
Qadyrghali Zhalayyri Street 8, Astana, 010010, Kazakhstan
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Amenities
24-hour front desk
All amenities
Property Description
A stay at The ONE Hotel Astana places you in the heart of Astana, within a 5-minute drive of House of Ministries and Schoolchildren's Palace. This spa hotel is 1.5 mi (2.4 km) from Supreme Court of the Republic of Kazakhstan and 1.5 mi (2.5 km) from Otan Korgaushylar Monument.
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8.8/10
Ver good hotel! excellent service!
All 3 reviews
Surroundings
Airport: Nursultan Nazarbayev International Airport
(15.1 km)
Train: Astana Railway Station
(7.7 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Standard Double Room
1 King bed
Non-smoking
Lake view
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6
Standard Single Room
1 Single bed
Non-smoking
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8
Suite
1 King bed
Non-smoking
Lake view
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7
Presidential Suite
2 King bed
Non-smoking
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1
Premium Quadruple Room
2 Queen bed
Has window
Non-smoking
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6
Double Room with Two Single Beds
2 Single bed
Non-smoking
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Guest Reviews
8.8/10
Very Good
3 reviews
- Cleanliness8.8
- Amenities8.7
- Location8.8
- Service8.8
Average for similar properties in Astana
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. PHP 69.79). Trip Coins can be used to save instantly on room rates.
Review summary
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Additional Services: Guests also highlighted the availability of additional services such as early check-in and efficient handling of practical needs like currency exchange and providing necessary items.
Dahai Dahai
July 7, 2025
整體還不錯
就是二樓臨街晚上會吵鬧
旁邊聚會廳經常有婚禮的比較鬧騰
要求換房酒店一直説沒有房間
建議選擇高層
附近沒啥吃飯的地方
有一天下午無故停電幾個小時
基礎設施還是差強人意
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Amit Patni
September 12, 2024
Ver good hotel! excellent service!
Guest User
September 19, 2024
This hotel was highly unprofessional, and seemed to have no interest in serving or helping guests. When we arrived, at 9pm, we realized our (double) room had only one towel. We ran back downstairs and asked for a second. Two more trips downstairs and 3 calls later, we still had not received a second towel by midnight, and got ready to go to be unshowered. This service (or total lack thereof) continued throughout our stay. When we asked any questions at the front desk (where we could find an ATM, or a dinner suggestion, for example), the staff would wander off without answering, never to return. I have no idea what they think a hotel does, but their lack of guest service was remarkable. Would suggest you stay literally anywhere else in Astana. This "hotel" should be embarrassed.
Services & Amenities
Most Popular Amenities
24-hour front desk
More Amenities
Front Desk Services
24-hour front desk
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 17 years old and under | 6,000.00 KZT (approx. PHP 642.82) per person |
Adult | Buffet:6,000.00 KZT (approx. PHP 642.82) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2021
- Number of Rooms: 41
A stay at The ONE Hotel Astana places you in the heart of Astana, within a 5-minute drive of House of Ministries and Schoolchildren's Palace. This spa hotel is 1.5 mi (2.4 km) from Supreme Court of the Republic of Kazakhstan and 1.5 mi (2.5 km) from Otan Korgaushylar Monument.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a health club, a sauna, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and free minibar items. Plasma televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a health club, a sauna, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and free minibar items. Plasma televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Frequently Asked Questions
What is the cancellation policy for The ONE Hotel Astana?
The cancellation policy for The ONE Hotel Astana varies depending on the type of room and booking conditions.What is the cancellation policy for The ONE Hotel Astana?
What are the check-in and check-out times at The ONE Hotel Astana?
Standard check-in time at The ONE Hotel Astana is 14:00 and check-out time is 12:00.What are the check-in and check-out times at The ONE Hotel Astana?
Can I bring my pet inside the The ONE Hotel Astana?
As much as we love pets, unfortunately, we are unable to accommodate them in The ONE Hotel Astana.Can I bring my pet inside the The ONE Hotel Astana?
How far is the The ONE Hotel Astana from the closest airport?
The closest airport is Nursultan Nazarbayev International Airport, and it is about 31 mins from hotel by car (15.1 km).How far is the The ONE Hotel Astana from the closest airport?
Is airport shuttle service offered by The ONE Hotel Astana ?
No, the The ONE Hotel Astana doesn't offer airport transfer services.Is airport shuttle service offered by The ONE Hotel Astana ?
About This Property
| Nearest Airport | Nursultan Nazarbayev International Airport |
|---|---|
| Distance to Airport | 15.05KM |
| Nearest Train Station | Astana Railway Station |
| Distance to Train Station | 7.73KM |
| Average Price From | PHP13739 |
| Hotel Star Rating | 4 |