Assago Hotels with Pools

We stayed at this hotel for a sporting event, this was with a large group of national team players. The communications with the staff was very good; they replied to questions promptly and accommodated for requests very quickly. The hotel was well located for our purpose and only a few minutes walk to a shopping centre which included supermarket and food court and was very convenient. The rooms were very comfortable and spacious, and breakfast served was very good!

I love this hotel and have stayed many times. This time however I was feeling less than happy. The reception staff could benefit from customer service and hospitality training. They seemed to have great difficulty in checking people in with an altogether disinterested negative attitude.. My first room had no handle on the window therefore it couldn't be opened the room was stifling. The room was changed this one had a very loose handle on the window and the heating dial broken off the wall therefore this room was very cold the complete opposite. But I didn't feel I could ask to change again. We wanted to have a drink in the bar but we're told by the waiter in the bar that we couldn't because the tables were for food only. Luckily the barman said we could sit at the bar. Overall this time generally the staff made us feel unwelcome especially when we checked out. The only exception was the gentleman who came to see us in the second room who tried to be helpful.

A basic hotel with no frills despite its supposed 4-star rating. Firstly, it is very difficult to find if arriving via Assago Milanofiori Nord station. There are no signs and the mapper apps try to direct you via roads and roundabouts that don’t seem to exist given that you arrive above ground level and a multi-storey car park. The reality is that you should just keep walking through the pedestrianised mall of (mostly closed) shops and you will eventually find the hotel. Check-in time is 14.00. The receptionists were actively answering the phones while checking customers in which, in plain terms, is just rude. The room was very dark and basic. It featured a large wardrobe with safe, a large bathroom with shower, and plenty of storage with a mini-bar you can use as a fridge for anything else you buy. I was given a room with two single beds despite booking a double room on *********** When I arrived, the room was very warm and, despite trying to use the wall-mounted console to lower the temperature, it would not seem to work. I called reception and they told me that there was no cold air throughout the hotel and that, if I was warm, I could open the window. Thankfully, it was freezing cold outside and the window opened widely, so the temperature dropped quickly. There are no irons or ironing boards available. I had already read about this from prior reviews so brought a travel iron with me but, nevertheless, a bizarre decision for a hotel to take. I have literally never stayed in another hotel that wouldn’t at least provide an iron upon request. Access to the Mediolanum Forum is similarly not signposted well. Upon exiting the hotel, you cross ahead towards the gym, then turn left and go down a large ramp with a McDonald’s at the bottom. Turn left at the McDonal’s and use the pedestrian crossings to get to a retail park with a long row of shops and use the walkway to head towards the NH Congress Hotel. Once there, turn right and walk up a staircase to a covered walkway leading across the Assago Milanofiori Forum station and the Forum building itself. It was a good 15-20 minute walk door-to-door. There was a good £130 difference between the price of the NH Congress and the H2C Hotel when I stayed here. It is ultimately up to you to decide whether or not you consider the above to be worth the saving.