Ashland Springs Hotel

Hello All, I am writing as these reviews become hidden or deleted by the actual vendor. My stay at Ashland Hills was very upsetting and concerning. My room had NO phone! Plus my shower was backing up pretty bad! Here’s the reasons why I would seriously reconsider giving this property business: When I called, it was considered after hours, which was 10 PM!!! I called a the “after hours” number and it rang, then someone picked up the line, hung up on me. I thought was a mistake…..NO. No one picked up when I called again. The backed up shower, just think!!! It’s possibly 50 or more peoples bodily fluid coming up from the drain. It’s flowing into my tub. I texted and they did not get back to me to fix it until 8 AM! I left for my daughter’s graduation with NO shower! Lastly, my room had NO phone as I mentioned…..this is very dangerous . Bottom line when I asked to speak to a manager, the gal at the desk gave me this fake smile said oh sure yeah we have your email. No, Manager has reached out at all. This is actually a common problem with the Springs hotels. All three of them in Ashland ! Just so you know, I have stayed with these properties over two dozen times and this is how I’ve been treated. Can you imagine how much money I spent?! They did not care. I had problems with the other two properties and again the managers never call back..! One of the other properties I have problem with black mold on my shower and they didn’t even move me until the next afternoon! They did have our rooms which made it all the more very upsetting. Consumers we have a lot of power and we shouldn’t put up with this or give business to businesses like this.

The hotel is very charming - vintage beauty. We stayed in the deluxe corner view king which was very pretty; the bed was comfortable. My concern was the lack of information on the type of bath in each room. There are no pictures on the website showing the type of bath/shower and no description. In our room there was a deep soaking tub which was hard to climb in or out of. Getting out was especially perilous because the grab bar was directly by the side of the toilet so it was no help in getting out. Before making reservations, talk to the front desk to find out what the bath configuration is if you have any mobility safety concerns.