Latest Reviews for Ashland Hotels

Holiday Inn Express & Suites Ashland
4.6/5106 Reviews
During check-in, I asked what time would the continental breakfast service begin. I was told that due to Covid, the breakfast would be basically a takeaway bag. I verified with the hotel prior to booking that a true US Continental breakfast would be included and was told yes. Upon getting to the room I did my usual room inspection for cleanliness and prior damage. I noticed hair on the top of the white duvet cover of the comforter. I pulled the comforter back and found several various lengths of hair. Disgusting. I called the check-in desk about this and requested another comforter. She immediately brought a new comforter without a duvet cover. The hairy duvet and comforter were given to her. She apologized although it was not her job to clean the rooms. So we check out and hit the road. About 20 minutes into our drive, the Front desk lady rang my phone asking, ”Did you by chance take the duvet cover from your room?” Shocked by the accusation but more so by how fast it took them to get into the room and perform an inventory of its contents, accuse us of theft and call us. This was a first and for IHG, of which I am a member, put its name on this property.

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