Eastwell Manor, Champneys Hotel & Spa

Absolutely brilliant spin and total body classes this evening, Georgie was bubbly and encouraged everyone one in the class, great music, always a pleasure with Georgie. Thank you

Good value for money as got spa day, lunch and a treatment for half price. Excellent beauty therapist (Paris) and good food in restaurant. However, we would have been disappointed if we had paid full price as there were no spare beds to lie on in the morning, relaxation room upstairs was closed, and some issues re cleanliness in restaurant - dead flies and old cobwebs on window sill and skirting board had heavy layers of dust and grime . Very loose tap in mens changing room and no shower gel in showers !.

Absolutely terrible service, we was meant to go for a spa day last Saturday and was told by email at 12:30pm on Saturday our spa day was cancelled. We already had made our way to the spa. The staff have not even gotten back to us about what we can do or reschedule. So they have our money and have not even bothered to do anything about it! It’s honestly so appalling from eastwell manor. So disappointed. Spoke to Georgina at the spa reception who has advised to speak to the treatment girls who don’t pick up the phone! Very disappointed and would like a refund

We booked multiple rooms for 2 nights for family and friends as it was close to our son's wedding venue. We also had a meal in a private room the night before the wedding. So, all in all not an insubstantial amount of money was spent over the weekend. For the evening meal 3 of our party were vegan, we also had 3 young children in our party. For the main course they presented the Vegans with 4 pieces of Ravioli. Whilst it apparently tasted good, they were left feeling extremely hungry. Had they presented it as a starter that would have been fine, but a main course, ridiculous and frankly insulting. Especially as the children each got a full pizza, which sadly contained meat so we couldn't give that to those who were left hungry. Breakfast was good but probably no better than that of friends of ours who stayed at a nearby Premier Inn. Theirs was certainly cheaper. There was a big inconsistency with staff attitude. When some of our party asked for a teaspoon they were told they didn't have any as they kept getting stolen, another was told they were with the buffet. The correct response for both would have been to get them one and bring it back. Overall cleanliness was poor and rooms were of varying quality, but everyone had faults. Some worse than others. We'd booked a family room as one family staying there had young children. When they got to their room there were no beds for them. A phone call to reception resulted in the delivery of 2 camp beds!! The grounds were impressive but sadly the same cannot be said for the hotel. I feel they rely too heavily on the grounds to give an impression. My advice, go walk round the grounds, maybe even a meal and a drink there. But find a Premier Inn or Travel Lodge. The rooms will be cleaner plus a lot less expensive. The management might even care about problems you highlight, because they didn’t seem to at Eastwell Manor.

I recently stayed at Champneys eastwell Eastwell manor From start to finish I was nothing but impressed nothing was too much all staff were attentive friendly and helpful. Fabulous food and great views my accommodation at the mews cottage was awesome, clean comfortable and to top it off the outside pool was just what we needed on a hot day. Highly recommend

I want to take a moment to share how truly welcoming and supportive a staff member was during my visit on Saturday morning. She was at the front desk and immediately made me feel at ease as she helped me with my inquiry. Her kindness and attentiveness really stood out, and I believe her name is Erin. She made a positive impact on my experience, and I really appreciate her warmth.