Arrowtown Hotels with Airport pickup service

Friendly front of house and house keeping staff. Although there are staffing shortages everywhere, the staff here were always available and helpful. Our house keeping team although on a 3 day turn around service, did not get to service our room while we were there, offered towels and extra tea, coffee without hesitation when requested. Thank you so much! The decor is quite out dated and while at first it was off putting, (cream/green interior hallway and furniture, corridor stained carpets, seeing the size of our room and how clean it was made up for it. The bed was a king/possible super king, very comfortable and extra pillows provided. The continental breakfast is more than sufficient. Again the waiting staff I approached where happy to top up, add more (the pastries). Thanks for a wonderful stay!

Really cozy place, clean and with activities available during the week! I had a pod at the top and I didn't feel too safe though, going up the ladder all the time. But I'm not a tall person so it might depend on who goes up. 💪 The emplacement is wonderful, everything is close by. And though we do have a kitchenette, there's also a food court not too far which is great!

Holiday Inn Queenstown Remarkables Park is a top notch hotel, just 5 minutes drive from the airport. If you want a quick rest from a long journey this one should quickly come to your rescue from travelling fatigue. Everything about the hotel is good including friendly staff. The only drawback is its location which is a bit far from town or main activities. If you don’t have a car then surely you should be prepared to Ubar and Tax every time you want to go out.

The front desk staff is outstanding .Very helpful and friendly . The rooms are lovely .. the in room fireplace is a great touch ! The spa is great - very professional! The food and beverage needs to be improved .Stacks is ok.. but when I went , 1 hour before closing they were more interested in closing than they were in getting my order correct . The bar snacks at the Pinot pit need more variety and healthy less expensive options.

There is free basement carpark at the hotel. Hotel location on a busy street. Room big and clean with mountain view, gotten a wheelchair friendly room.

We are a family of three and we spent nine nights at the Crowne Plaza in Queenstown. The hotel staff are very friendly and helpful and the hotel is in a great location but these are the only positives. We had complimentary breakfast for nine days but didn't eat it once during our stay. We attempted breakfast but it was well below average. I can recommend the orange juice but we much preferred to go elsewhere for our morning coffee and a bite to eat. We also ate at the restaurant on the first night but that was enough for us. This was also below average and we never returned during the remaining eight nights. The hotel is very much a three star hotel standard. It's an ageing property with small rooms and very limited hotel amenities. The hotel isn't cheap and I would say that it doesn't represent good value for money. This is one of the worst IHG hotels that we have visited. We were actually looking forward to leave, which was a shame as Queenstown itself is stunning. We are now spending a few nights in the Hilton Hotel in Auckland before returning to Australia. In all honesty we all had a huge smile when we checked in to the Hilton and felt so relived to be back in the type of hotel that we are used to.

Lake view rooms are perfect. The hotel is ok and as a Mercure, pricing is reflective in the higher end. It’s about a 20 minute walk into town which is downhill. To many sherbets and coming back I would recommend a lift. The local bus is halfway down the hill also. Bar staff and restaurant staff are smiling and helpful. Front desk need to take some learnings from them. Dinner 1 night was a nice meal accompanied by a nice wine and very pleasant service. Breakfast….save your money and head into town. You are paying for the view. Pay as you go as you don’t want a surprise when you check out.

We wanted to stay close to the airport, a short drive to town, with easy access to the highway towards Te Anau/Milford Sound. This hotel ticked all the boxes. At first arrival, we entered the parking lot and noticed how tight and small the parking spots were. After an elevator ride up to the lobby, we met with staff who were very professional and kind. We went to our room which was nice and updated, had a great view, and a spacious floor plan. We did have an issue with the sink, where it was clogged when we got to the room. While we went to visit Queenstown, a staff member unclogged the sink but didn’t clean it so when we arrived back, the residue from the clogging was still in the sink. A disappointment, and ironically a perk, was the small balcony. Most of the small balcony was used up by an air conditioner. The positive is you had a nice view of the mountains and Queenstown. The bed was large and comfortable. The couch, living area, and kitchen were really nice. We really enjoyed the shower and took advantage of the hot water while we had it. Overall we enjoyed our stay. The DoubleTree cookies are always a plus too.

Experience the most captivating view of the mountains from the location of this hotel. Across the lake to the snowcapped mountains. The spacious balcony is inviting on a sunny day. The beds are very comfortable and the pillows superb. The general layout of our apartment was spacious and equipped with bath tub and all the necessities of a kitchen are available. When we stayed, renovations were underway and although noise was not a problem (long weekend) the reduction in parking spaces was awkward. The only negative I could mention was the bar food was pretty ordinary and staff a little inexperienced but otherwise totally worth the money .

Cannot believe how good this place was!... We ended up getting a private 8 bed dorm for 6 of us, the room itself got a little hot, but the staff quickly brought us a fan which helped massively. Toilets and showers were so well kept and the lounge, washing machines and drying rooms made the whole process so easy. Kitchen is absolutely huge and perfect if you plan to prepare you food there. But the staff were something else, unbelievably friendly and one lady even lent me 50c out of her own purse for the lockers, completely didn't need to do it but wanted to help me out!... An absolute gem! I will DEFINITELY be staying here again in future.