Grand Place Hôtel "Boutique et Appart'hôtel"

Very friendly, good service. Wonderful position in the centre of Arras.

Excellent situation in the Grand Place. Pleasant and helpful staff, nice room and a comfortable bed. Very good choice for breakfast, all of good quality. Restaurant was closed on Sunday for my visit but there was a good restaurant next door.

Great location. Bring a jumper to sleep in. Fantastic location for the Christmas Market. Room slept two adults and two children on the sofa bed. Bathroom had no door, so was difficult in the morning for the teenagers showering in the morning. Friendly staff but didnt respond to any of my emails, even when I did Google translate, tried calling but no answer - we were arriving late and were worried there would be no one there, but thankfully there was. We didnt discover the small fan heater until day two, so the first night was very cold, the second night not much better. But the staff were friendly and it was nice to be so central. We couldnt use the restaurant (even for drinks) as it was fully booked, but it looked very nice.

We ended our holiday with this hotel and it was by far the worst one we stayed in whilst visiting France. The shower was broken. The bed covers smelt like moth balls or damp, didn't smell fresh or clean. We were charged an extra €12 per person (even for a small child) for the breakfast. The breakfast had flies on the break and fruit so we couldn't eat that. The staff were not welcoming at all towards us. We came away from this hotel feeling sad that our holiday ended on this and I felt I needed to write this review as it isn't acceptable. If anyone had asked us how our stay was and been polite enough to say goodbye I would have aired it to them in private.