Tsamis Zante Suites - Adults Only

Welcome was good. Relaxing start with a welcome drink before going to your room. We had a lot of issues for 4 nights stay. Safe broke twice. Light in shower broke. Housekeeping terrible only made bed one in four nights and broke a glass bottle which wasn’t cleaned up properly. Towels have seen better days. Only a few staff as friendly. Staff need training to be more friendly with guests. Food is not good. Sadly this seemed like it was going to be a great resort but it sadly lacks in most areas. I worked for a hotel so have some experience. Also there was a puppy staying who barked and cried a lot very early in the morning.

I repeat: this is NOT a 5-star hotel! Don’t waste your money here because you will end up feeling you were robbed. Let’s start with the good things. The location is nice and the pools are overlooking the sea. The beach is nothing special, but they did spend some money to make a clean path of sand through the rocks. For me, this is where the positive things end. The breakfast is below average and we are lucky we didn’t opt for Half Board. The service is close to the worst I have experienced: the staff is mostly new recruits, probably taking on their first ever job, at least 3 of them openly admitted “I am sorry but I am new here” when we started complaining about not getting a proper coffee after waiting for 25 minutes in a totally empty bar. Hotel claims there are parking spaces in the property. What they don’t mention is that there is 1 parking space for every 50 rooms they offer. I have been leaving my car in an alley, walking 300m back to the hotel every single night. This is also the first so-called five star I have been in my life with an empty mini bar. This is what you normally get in a 3-star. Take that fifth star off your logo. This is fake.

We spent six days here. The resort is luxurious, clean, spacious, with plenty of space in the restaurant and on the beach loungers. The advantage is that it is adults only. At the same time, it is a disadvantage, because arriving in an odd number means paying for one place, including half board and tourist tax, unnecessarily. We had rooms with and without a pool, and both were in perfect order. The care of the pools was generally exemplary. The receptionist Yannis helped solve the problem with the air conditioning without delay. The service in the restaurants was pleasant, the food was tasty and varied. The sea near the hotel is clean and calm. Mr. Vasilis deserves an extra sentence - he really welcomed us happily, showed us the rooms, I saw him smiling during the entire stay and finally took us to the airport. Such a nice person.

Our experience at Tsamis Zante Suites made our holiday in Zakynthos truly memorable. The resort features comfortable, modern rooms, and the common areas are breathtaking—especially the pool area and the private beach. We opted for a stay with breakfast and dinner included, and after a week we can confidently say the cuisine is of excellent quality, varied, and caters to all tastes. There are both local and international culinary options, with a special mention for the outdoor kitchen where different dishes are served every evening, including delicious grilled meats and sautéed vegetables. We can’t thank the staff enough for their kindness and constant smiles—especially Stella and Doris; or for the invaluable assistance and tireless attention of Iannis, the food and beverage manager. There are a few areas for improvement, such as the room cleaning, which may have been slightly below the standard of a hotel in this category. Some small details were a bit disappointing, like the crumpled, unreplaced toiletries or the white wine from the menu being served too warm. Communication among staff members could also be improved, as they weren’t always aligned in their responses to guests. It might be helpful for Southern European guests (Italy, Spain, Portugal etc.) to have the option of dining after 10:00 PM, especially during months like June when it’s enjoyable to stay on the beach late into the evening.