Da Nang Apartments

The most outstanding is the location. It is the only one hotel on Ba na hills so if you need to experience the night scene there and enjoy the golden bridge in the morning. It is very recommened. You can go up with ”Mercure station cable bar” with has a stunning scenery and not too crowed. The staff will help to carry the lugguege from the downsite to cable car and from the upsite cable car to the hotel reception. So if you pay for this price , don't miss this benefit! Hotel decoration is stunning with the French style .. of course it is on Ba na hills. ! The rest is ...under standard of the 5 stars hotel. It is a very plain room comes with standard equipments. Nothing is impressive. It is clean but not sparking clean. Breakfast is excellent with its taste. Personally if it is not the only one hotel in Banahills, I would not consider to stay with this price.

I booked two different types of rooms for family trip. Both are good with great views. But the city and partial ocean view room does not provide any chair on the balcony. I asked the reception they refused to provide at first then after some talk they finally sent me a basic plastic chair. I also requested a chair for shower use for my elderly parents. They were very kind to help and provide. Bathroom amenities were not available unless you request due to their environmental concerns. Shampoo, conditioner, shower gel and body cream are provided and good quality brand. The shower water pressure is strong and good. The rooms cleanliness is only 3 stars because lots of obvious dust everywhere. Daily room cleaning and towels changing. Outside the balcony is noisy because of street traffic and stupid karaoke noise. But it was okay with the balcony door shut. This would be the same for all hotels facing beach side. The breakfast is only average. I also dined in the restaurant for lunch which is better but very slow. The sky pool is great I love it they provide towels there. The location is okay you just need to call grab everywhere you go. The beach downstairs is quiet but no rental bed or any pubs around. It takes 15 minutes to walk to the crowded area got all rental stuff and beachside bars and restaurants.

Hotel room was spacious and the amenities were great. Buffet breakfast was delicious and there was a good variety of food available. Although there was a slight variation to the breakfast everyday, it was largely the same. Everything about the hotel is perfect except that we spotted stains on the towels on a couple of days. Informed housekeeping and they helped to replace them. The lifts can get crowded especially during breakfast time..

PROS: *Beautiful pool and lovely pool staff who are so helpful. *lovely customer service everywhere. *Highlight was the two little convenience stores to purchases snacks and alcohol. *Nice big balcony with chairs *Amazing Moijtos CONS: *Definitely not 5* as we came from Naman and The Sheraton which are true 5* hotels. Is fine though for a new nights and cheaper. *Damp smell in the room and coridors *Loud Aircon we couldn't use as kept thumping all night so we had to sleep with the door open and this was noisy having a baby. *Korean BBQ was soooo expensive and uncomfortable. They have ladies waiting outside and they all walk you in and then you get inside there I was like 9 more people waiting and no customers. They all stare at you. We left due to the outrageous price but also just uncomfortable. *Cash deposit required at check in. We would not stay here again and wish we had just stayed at the Sheraton but the staff are lovely and it's not the worst place I have stayed ever to be fair.

The TMS in Da Nang is truly lovely. The service and amenities are top tier and you can’t beat the location. All of the staff were beyond courteous and helpful. The rooftop restaurant isn’t to be missed. You will enjoy beautiful views of the beach and the food is delicious. Chef Huang is a master chef. The room was nice and spacious with a breathtaking view of the beach from the balcony. I would definitely staff there again.

Very nice hotel with good service and breakfast. Interior is good compared to some other hotels at similar price range. Can view the dragon bridge from the balcony (side view). Great service from counter staff (HA)

quite location, less chemical new zealand brand toiletries, high water pressure, friendly with nice smile staff (doorbell, front desk & housekeeper)…

I stayed at the Hyatt Hotel for three nights and four days. This is a five-star property located beautifully by the beach, offering breathtaking natural surroundings. Despite our stay not being during the summer season and the weather being slightly cloudy, we thoroughly enjoyed our time. One of the standout experiences was the Sleepy Massage at the spa. It was exceptional—therapists tailored the massage to focus on areas with pain or tension, which was incredibly thoughtful and added great value to our stay. The hotel’s food offerings were impressive overall. However, there were notable service issues, particularly at the beachside restaurant. The time it took for orders to be delivered was excessively long—30 to 40 minutes for simple items like a smoothie or beer. On one occasion, after waiting 30 minutes for a coffee, we were informed it wasn’t available that day. These delays and miscommunications significantly impacted our experience. Another area needing improvement is staff communication. While the staff was kind and well-meaning, their English proficiency was insufficient, leading to frequent misunderstandings. This is an important area for a hotel of this caliber to address, especially given its international clientele. The rooms, at 42–43 square meters, were spacious and adequate. However, some furnishings, such as curtains and chairs, appeared worn and outdated. For a Hyatt property, this was disappointing. One policy-related issue stood out—staff adhered strictly to hotel rules without considering guest concerns or providing flexible solutions. For instance, instead of prioritizing guest comfort, policies seemed to take precedence, making the experience less relaxing and enjoyable than expected. Lastly, we dined at Le Petite, the hotel’s animation dining restaurant. While the concept was entertaining, the repetitive nature of the animations, applied universally to all menus, made it feel less engaging. Enhancing this experience with tailored or varied animations could elevate it significantly. In summary, while the location, massage services, and food quality met expectations, the service delays, outdated furnishings, language barriers, and inflexible policies detracted from the experience. With improvements in these areas, the hotel could offer a truly five-star stay. Overall, I would rate it 3.5 out of 5.

The hotel is on the mountain with perfect sea view, private beach and cute monkeys. You can take cable or shuttle bus as transportation, which are both very convenient. There are many pools, restaurants and bars in hotel, all very iconic and nice. Best class service and best class experience ever.

Room was on the ground floor and right next to the beach, so the views were amazing and easily accessible to the beach and pool. We appreciated the notice that there would be some animals, like beetles and mosquitoes. Room could be a bit cleaner, as there were some visible stains on the carpet. Breakfast was a bit generic but had a bit of everything. Dinner at their restaurant, Madame Son, was amazing and I would recommend to those who want to try contemporary Vietnamese cuisine.