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Such a nice and clean room! We had a balcony view and it was so nice being able to hear the waves as we fell asleep! The staff was super accommodating and friendly! Had beach access straight from the pool deck which was convenient as we didn’t have to look for a public access! The only downside of the entire visit was on our last night, there was someone smoking a cigarette on their balcony and we had left our balcony door open while walking on the beach and came back to our room smelling of stale cigarettes. Not the hotels fault because they clearly had no smoking signs on the balcony door. I asked the front desk to help us out and they quickly sent housekeeping up and had the room sprayed to smell better! All in all, everyone from the front desk staff, to the bartenders, to the servers in the dining area, we’re all so nice a friendly. Highly recommend this place and we will definitely book here again on our next trip! Thank you so much to everyone there!

Been a guest multiple times, but have noted some drop off since new ownership took over. Hope they read this review and reevaluate. A. First the financial ones 1. Dramatically raised the number of points you need to use to stay with Marriott Rewards - not the end of the world as we can use points elsewhere 2. Increased the breakfast rate to $18 per person - Weird, as they have a very small dining area and very few people eat there anyway - guessing this helps them get a better reimbursement when Elite members are awarded complimentary breakfast. 3. Parking rate increased to $18 per day - this may be the slimiest as hotels do not have to list parking fees at rsvp times (different from ”resort fees”). This one is surprising as multiple properties in Jax Beach do not charge for parking (Springhill next door has free parking). B. Property changes 1. Poolside umbrellas are gone. Maybe they were being cleaned or replaced, but the pool area has about 100% sun all day long and the lack of umbrellas this time was frustrating. 2. They removed the trash cans from the guest room floors? Maybe they think this improves the appearance, but now folks just leave trash (pizza boxes, papers, etc) on the tables near the elevator. Sad... 3. Paper towels in the room are gone. Used to have very convenient paper towels rolls in the kitchen area.... Please bring back. 4. Coffee and Creamers - Used to have flavored creamers with the complimentary coffee in the lobby - those creamers were good 5. Flavored ice water - Watered down so much you would not even know there was any attempt at fruit flavoring. Sadly, we are moving on to try another option. The Springhill Suites has no parking fees and FREE breakfast for relatively the same rate (varies based on what day you book). We will stop by and say hi to Dennis and Maria (hoping they are still there) Lastly, it appears they promoted the Marketing lady to be the main manager at the property. She appears to be extremely overworked as we saw her there for 10 hour days multiple times during our stay. May have been an outlier, but I hope they pay her well.

My wife was extremely impressed with the service from check-in to checkout. Friendly staff from the housekeepers to the maintenance and cooking staff during breakfast. We would highly recommend this establishment to anyone traveling to the Jacksonville Beach area. We know we'll definitely be back in the future!!!

We stayed at SPRINGHILL Suites for a wedding….. During a Hurricane!!! The staff amazing. The room clean and spacious. The complimentary breakfast perfect(scrambled eggs and bacon with cheese, spinach soufflé, waffles, oatmeal with all the toppings, and a variety of breads for toasting and fruit for eating. The staff went out of their way to make our time memorable, they remembered our names always smiling and willing to assist. The maintenance man even saved the day when he removed a retail stores, magnetic tag that was overlooked on purchased clothing to be worn at the wedding!!!! A big shout out to Jinez, who worked the desk….. thank you for all you do, we appreciated your kindness welcoming smile and your assistance.

Nice hotel very clean. The outside was very dark at night. The bed was extra firm to hard for me made me and my wife sore. The shower was nice but didn't have a door or anything just one half covered with a piece of glass we didn't like it very cold while trying to shower.