Escambia County Apartments

The room we chose to celebrate our anniversary week was a gulf-front king suite, and it looked exactly like the pictures. The shower was the largest we've ever had in a Springhill Suites hotel. The oceanfront view was stunning. However, when we walked into our room, there was a very musty smell and I saw water all over the floor around the bed. The culprit was a refrigerator that had iced up and was now defrosting all over our room. As the phone to the front desk didn't work, we went downstairs and reported it and maintenance brought up a different refrigerator, that unfortunately had not been cleaned, but was an improvement over the leaking one it was replacing. Although they offered to give us a different room, we had already unpacked some and decided to wait for the new refrigerator. Maintenance was friendly and cleaned up the water all over the floor. The staff at the morning breakfast buffet was first class, friendly and attentive. Although everything was fresh and plentiful, the selection varies little during our 8 day stay. However, there was something for everyone. There could have been more seating for the number of people who come down for breakfast. We had to wait for seating more than once. The wonderful staff kept us in towels and fresh sheets all week. They were very friendly and efficient and available for everything we needed. After having stayed at several oceanfront resorts over the years, I was shocked and disappointed that Springhill Suites in Navarre has such a poor HVAC system or whatever should control air quality and humidity. There was a noticeable musty smell all week, probably from the water issue mentioned earlier. I reported this to the front desk too. The room was so damp all week that towels never dried. Bathing suits that were dried on the balcony during the day got damp once they were brought inside for the night. In fact, even though I did laundry one day and was bringing home half clean and half soiled laundry, everything was so damp when I packed it that all our clothing, clean and dirty, had to be washed to remove the musty smell once we arrived home. Huge disappointment. I mentioned it to the front desk staff on the first morning there, and again at checkout when I was asked about my stay.

Just spent three nights at this property. Very nice, clean property. The staff were exceptionally friendly and helpful. Rooms are quite large and laid out well. Beds very comfortable and love the walk in shower. We must have had a child above us who liked to jump around and I think it is amplified because there is no carpet on the floors. I wish there were instructions on use of the thermostat in the room. I believe if I could have had fan noise running all night it would have helped on some of the extra noises. The building is in line with plane take offs from the airport nearby but really didn’t notice it inside our room. We were located near the road across from the hospital so sometimes you get the sirens or vehicle noise. My only real complaint is I didn’t feel the breakfast was up to par as many other hotels in the same category. Fruit was out only on one of the days and it was green bananas that you couldn’t eat for at least two days. There is a lot of open seating areas. You have lots and lots of restaurant choices nearby and the mall is a block away. There is a Publix within walking distance and an AMC theatre behind it.

Good breakfast, very close to the airport, Shuttle, airport shuttle, very convenient. When you arrive at the airport, you call the hotel and they will pick it up. But be sure to pay attention to the tip: breakfast $3 (even if you booked a room with an early breakfast), clean the room for $2, and the driver picks up $5.

When we arrived the front desk agent, whose name I didn’t catch, gave a wonderful greeting when me and my family arrived on Sept 22nd. The room we received was a really nice room with a view of the bonfire pits. The location was a great and only 20 minutes from the beach. After visiting the beach, we stopped at the desk to get food recommendations. Shannon the front desk agent was very welcoming and provided us with a restaurant named bubbas. Shannon made us laugh and provided coupon to the restaurant. We had our 1 year daughter and normally my daughter is shy. However Shannon was able to bring the biggest smile to my baby’s face. The added bonus, Shannon provided snacks for my baby. Shannon is what you’d expect of a front desk agent.

We checked in on Saturday evening, we were told housekeeping would be provided every other day. We did not receive housekeeping Monday so when we returned in the evening, my husband went down to the desk and was given some towels. That's not housekeeping. When we returned Tuesday afternoon, same thing. No housekeeping; room hadn't been vacuumed, trash hadn't been emptied, no replacement bath tissue, no clean towels. No housekeeping. This time I went down to the desk and was offered towels. I asked if housekeeping was still in the building and was told yes so I asked that housekeeping bring towels and bath tissue to our room. Instead, a desk clerk brought some towels to the room. I had to ask again for toilet tissue and was assured the room would be taken care of. We spent the day out Wednesday and when we returned, the bed had been made without the sheets being changed and the trash had been emptied, two clean towels and no clean glasses. We aren't Marriott employees and we, as paying guests, should never be expected to shlep towels and bath tissue to our room. We stayed five days at a cost of close to $1,100 including taxes and this hotel thinks WE should service our room? I'm sure they're experiencing staff shortages, virtually all businesses are but as someone who has spent a lifetime dealing with the public, the cardinal rule of customer service is to first own the problem, apologize, and then correct it. None of that happened. We went down to breakfast Sunday morning. I asked the breakfast attendant if she needed our room number as we had booked the ”Stay for breakfast” rate. She sid it would be okay for that morning but I should stop at the desk the next morning and get a ”card”. I said thanks, I'll do that. When I did stop at the desk on Monday morning to get the ”card”, she had no idea what I was talking about and told me to show my confirmation email to the breakfast attendant. The Monday attendant had no idea what card I was referring to and had no interest in our confirmation email. She said she'd just put us on the ”Breakfast Club” and it's all fine. The right hand has no clue what the left is doing in this hotel. Marriott didn't just drop the ball on this, they succeeded in convincing us that this chain is completely off the list of possible options.

We attend an event at Pensacola Beach Hilton in September since 2021. All 3 years was a horrible experience. In 2022 a flood on the floor in our room…no one available at front desk. Then were told maintenance not available and couldn’t get us another room. In 2023 room was late with no apology and air conditioning did not work in a hot sauna of a room. This stay in 2024 Hilton Honors app didn’t work, room again was late, premises unclean and poorly maintained. Front desk does not answer phone. Hilton contact rep is a joke…blamed me for a bad connection and hung up on me. At the kid pool a temporary pump with a hose line kids could trip on or get tangled on was left unattended as well as a bucket of chlorine tablets Very disgusted being a Hilton Honors Gold member

This was our first day at the Hyatt and our first trip to Pensacola as we were evacuating for a hurricane. It was such a stressful event but from the moment we arrived at the Hyatt every single staff member was so helpful and courteous. The rooms were clean everything at the hotel was taken care of and we were traveling with pets so that was a big bonus for us. I couldn't recommend them more. Great job Hyatt

It was an excellent stay, a beautiful hotel on an immaculate beach. Me and my dad spent 2 nights here, and spent much of our time with the bartender Dana, who did such a great job. She was personable, went out of her way to help us, and a joy to spend time with.

Although the pandemic made things a little weird Holiday Inn Resort managed to continue to provide great service constantly calling our room to make sure we did not need anything. Our room was clean and very comfortable. The pools were all great and every common area was clean! Definitely will be booking with them again! We had a great view on the gulf side!